Clinical Coordinator

About the role

This position oversees the medical assisting staff and other specified areas of the office, collaborating with office Nursing Leadership and the Practice Manager.

Responsibilities

• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer responsive procedures and operations.
• Affords assistance with recruitment, hiring, orientation, training and coaching of MA staff, in accordance with IHA service and human resource guidelines.
• Effectively organizes training materials for new employees, maintaining the most recent version.
• Maintains efficient and effective scheduling for the MA staff and manages Time & Attendance program; coordinates timekeeping and time off requests.
• Fills in as Medical Assistant when needed.
• Directly enters medication, laboratory, and radiology orders into the electronic medical record per state, local and professional guidelines.
• Evaluates the performance of MA staff, recommends merit increases, promotions and disciplinary actions, in accordance with IHA human resource and service guidelines.
• Maintains teamwork environment and a high level of employee morale.
• Oversees tasks that optimize workflow; provides suggestions to continually improve processes and the customer experience.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develops clinical protocols as needed to ensure compliance with federal regulations.
• Implements inventory control system related to clinical supplies and immunizations/medications.
• Manages the immunization and VFC vaccine program and coverage of PAQ when needed.
• Manages clinical audits, internal and external, for the office.
• Attends required internal and external meetings, performs other administrative support tasks, and assists in the development and oversight of the office budget.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities.
• Embraces new ideas and respects cultural differences.
• Uses resources efficiently.

Qualifications

• Education: High school graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer associate or bachelor’s degree in relevant field (Management, Healthcare Administration, etc.).
• Credentials/Licenses: Valid CPR certification. Certification as a Medical Assistant through one of the following certifying agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Center for Competency Testing (NCMA), National Healthcareer Association (CCMA), National Association of Health Professionals (NRCMA), American Medical Certification Association (CMAC).
• Nurses must have valid, unrestricted LPN or RN license in the State of Michigan.