Clinical Center Manager- allcove Palo Alto

Position Summary

The clinical center manager is responsible for leading, developing, implementing, overseeing and managing the operations of the allcove™ Palo Alto center. The clinical center manager will be responsible for facilitating excellence in integrated, holistic health care with the goal of improving outcomes for youth who access the program, their family and friends, and the wider community.

The center manager works closely and collaboratively with a range of stakeholders to ensure all activities are in accordance with the available funding, and direction provided by ARCC, Community Consortium partners and the Youth Advisory Group (YAG).

Essential Job Functions

• In accordance with funding and oversight requirements, lead, develop, oversee and evaluate implementation of service delivery to young people and their family and friends.
• Promote and progress the vision and strategic plan of the allcove center amongst Community Consortium partners and the broader community including youth community, youth mental health, marginalized and traditionally under-resourced communities, including BIPOC communities.
• Represent ARCC and the allcove center at events, conferences and seminars.
• Serve as a linkage to the Community Consortium, engage with their strategic advice and collaborate with them in development of strong community partnerships.
• Engage relevant community members, organizations, and partners in an integrated model of care, promoting multidisciplinary teamwork and participation in the allcove program at a local level.
• Convene various committees associated with the allcove program and youth health services, organize and participate in committee meetings, including the center’s team meeting, multidisciplinary team meeting (MDT), and Community Consortium.
• Prepare meeting agendas, minutes, papers and correspondence as needed.

Position Description

• Oversee the day-to-day operation of the allcove center.
• Lead and oversee the recruitment and selection of any new staff (including service partner and contracted staff), ensure they are orientated to the procedures and operations of the service.
• Manage and supervise staff, monitor staff performance and development, and address staff performance issues effectively according to documented policies and procedures.
• Provide clinical supervision to peer support specialists, education and employment specialist, and other staff based on need.
• Review and approve staff documentation in the agency’s electronic health record system, Welligent, within expected timeframes.
• Work collaboratively with service partner and contracted staff to ensure that any difficulties are identified and resolved to maintain the sustainable and ongoing delivery of their services.
• Participate in and support other center staff to participate in education and training, and other opportunities offered by the Central allcove Team and the allcove network.
• Shape and structure a working environment that is conducive to authentic youth engagement, where all staff understand what is expected of them and how their efforts contribute to organizational success.
• Ensure center’s team is in alignment with trademark license and brand guidelines.
• Develop the allcove center strategic plan, business plan and annual work plan in conjunction with the lead agency senior management, consortium partners ensuring deliverables and key performance indicators are achieved.
• Manage the allcove contracts and funding agreements and all their deliverables including managing the allcove budget and completing and submitting all reporting.
• Establish appropriate processes and structures and develop, document, implement and review policies and procedures that ensure the youth centered, community-driven services of the allcove center.
• Oversee the implementation of relevant and innovative quality systems and contribute to their study and evaluation to ensure service integrity and quality.
• Ensure adherence to relevant quality and safety professional and healthcare standards and mandatory education related to risk management, occupational health and safety and other relevant areas.
• Monitor, evaluate and maximize data collection and compliance with the dataset requirements from allcove Central allcove Team, and any other funding body.
• Respond to or provide support to all center staff, during critical incidents and high-risk situations, both clinically and operationally, as well as for any datacove flags.
• Ensure all complaints and incidents are managed in accordance with ARCC and allcove center policies and procedures.
• Develop and maintain positive and effective working relationships with a broad range of people and organizations.
• Develop and maintain key internal relationships with ARCC staff, allcove center staff, contractors, Community Consortium members, and the Youth Advisory Group (YAG).

Qualifications

• Master’s in Social Work, Clinical Psychology, Counseling Psychology, or related field. LMFT, LPCC, LCSW, Psychologist/PhD or BBS Registered Associate/Board of Psychology preferred.
• Bilingual (Spanish/Vietnamese/Chinese) preferred.
• Minimum of two years of experience working in a Medi-Cal driven environment required.
• Demonstrated knowledge and proficiency in Medi-Cal documentation required.
• Broad understanding of the challenges and experiences of youth including specific to the local community.
• Experience in working with vulnerable & underserved populations.
• Experience in direct service provision to young people, including providing mental health services or programs, and appropriate expertise in managing crisis and high-risk situations.
• Previous experience partnering with youth on developing health care systems and services, prioritizing the importance of youth voice and shared decision making.
• Demonstrated capacity to effectively engage in leadership and management processes, including staff, team and project management and performance development.
• Demonstrated experience at managing and developing operational systems for a health or community services organization, including effectively planning and allocating resources to maximize operational efficiency and meet funding deliverables.
• Demonstrated understanding of the principles of accountability systems and continuous quality improvement processes, including the utilization of data systems, the development and implementation of policies and procedures, and the use of evaluation and risk management tools.
• Excellent interpersonal and organizational skills.
• Demonstrates outstanding written, verbal and presentation abilities. Articulate in a wide range of communication situations when called upon to present and explain complex subject matter.
• Knowledge and understanding of laws related to HIPAA, record requests, & other applicable laws, rules, and regulations.
• Ability to work flexible hours.
• Fingerprinting & background check as required by the Department of Justice and FBI.
• Valid CA driver’s license, an automobile for agency travel, & proof of current auto insurance.
• TB clearance required & renewed every 2 years.
• Proof of COVID vaccine and booster, highly recommended.