Clinical Center Associate Trainee / Clinical Center Associate I – Full-Time Day Shift Opportunities Across Multiple Departments

Be the heart of our patient experience! We’re looking for a detail-oriented Clinical Center Associate Trainee or Clinical Center Associate I to keep our various units running smoothly. Day shift opportunities are available primarily within inpatient and clinic settings.

About the role

In this role, you’ll be the welcoming face and steady hand behind the scenes—answering calls, assisting patients and visitors, managing clinic schedules, and accurately recording physician orders. You’ll help guide patients through their visits, handle co-pay collections with care and professionalism, and collaborate closely with a supportive care team. Working in a confidential, supervised setting, you’ll play a vital role in ensuring exceptional service, seamless operations, and a positive experience for everyone who walks through our doors.

Responsibilities

• Answer calls and assist patients and visitors
• Manage clinic schedules
• Accurately record physician orders
• Guide patients through their visits
• Handle co-pay collections with professionalism
• Collaborate with a supportive care team

Requirements

Clinical Center Associate Trainee

• High School diploma or High School Equivalency diploma
• One (1) year of full-time experience in customer service

Clinical Center Associate I

• Medical Office Assistant Associate’s degree; or
• Associate’s degree and one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma, completion of a Roswell Park-approved Medical Assistant certificate program, and one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma and two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma, one (1) year of full-time experience in customer service, and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center

Pay

• Starting hourly rate for the Clinical Center Associate Trainee position is $19.55
• Starting hourly rate for the Clinical Center Associate I position is $21.81

Benefits

Both positions include a comprehensive benefits package.

Schedule

• Full-time, day shift
• 37.5 weekly hours
• FTE: 0.9375