Clinical Care Transition Specialist / Registered Nurse - Mobile

About the Role

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. As a Clinical Transition Specialist, you will use sales techniques to sell Option Care products and services to discharging patients. You will educate patients, their families, and facility staff about services and products provided at alternative sites, ensuring proper placement and effective treatment plans. This role involves building strong relationships with referral sources and partnering with Account Managers to grow referral rates and achieve sales goals.

Responsibilities

• Proactively maintain and grow relationships with referral sources to increase sales and patient starts.
• Serve as the key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
• Interact with area service providers daily to sell Option Care services that assist in the care for discharging patients.
• Conduct assessments of patients selected by the hospital to ensure they are viable candidates for alternative site care.
• Use sales techniques to educate patients, their families, and facility staff about Option Care services and products.
• Provide hands-on, in-person education to patients and caregivers to facilitate timely discharge and therapy independence.
• Effectively communicate with agency staff, medical teams, patients, and families throughout the discharge process to implement an effective treatment plan.
• Collect, review, and complete pre-admission information and secure related sign-off.
• Partner with Account Manager and Regional Sales Director to create and execute area business and growth plans.
• Communicate frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting Option Care services.
• Partner with Account Manager and marketing staff to deliver educational and promotional programs to patients, caregivers, and referral sources.
• Review patients' medical records to obtain pertinent medical history and insurance payor information, and communicate this to the patient registration department.
• Proactively initiate care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or alternate treatment sites (ATS).
• Participate in data collection required for therapy start and patient tracking, including facilitating the transfer of orders via phone, fax, and e-prescribing.
• Maintain confidentiality of patient and proprietary information, adhering to legal guidelines for safeguarding information.
• Provide oversight and input to providers regarding patient assessment, treatment processes, and transition to home care.
• Serve as a point of contact, coordination, and communication with other providers.
• Make arrangements for any special medical supplies or appliances to be available.

Requirements

• Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
• At least 2 years of experience in the healthcare industry.
• Experience establishing and maintaining relationships with individuals at all levels of the organization, business community, and vendors.
• Experience applying knowledge of standard practices for all services offered, as well as current relevant and applicable standards (e.g., ACHC, URAC standards).
• Experience providing customer service to internal and external customers, including meeting quality standards and evaluating customer satisfaction.
• Basic PC skills: Proficient in using the internet, email, Microsoft Word, Excel, and PowerPoint.
• Experience identifying operational issues and recommending and implementing strategies to resolve and improve processes.
• Access to a reliable means of transportation to travel to care facilities, home visits, and multiple hospitals. If using a personal vehicle, a valid driver's license and proof of insurance are required.
• Able to plan, organize, and deliver presentations.

Preferred Qualifications

• Hands-on home or alternate site infusion or discharge planning experience.
• Experience growing service provider partnerships.

Pay

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay range is $76,745.23 - $127,901.22.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Schedule

• Travels to and from partnership facilities, community hospitals, and medical practice offices to sell Option Care Services, process referrals, and provide live education and training support to patients, caregivers, and referral sources.