Clinical Care Representative RN - Peds

About the role

The Pediatric Clinical Care Representative is the first point of contact for patients and parents, providing exceptional support via phone in a pediatric setting. The role necessitates in-person training, with remote work flexibility post-training, and emphasizes confidentiality, professionalism, and teamwork aligned with organizational values.

Responsibilities

• Managing incoming calls
• Triaging clinical inquiries
• Guiding patients to appropriate care settings such as visits, urgent care, or emergency departments
• Delivering excellent customer service
• Handling prescription refills
• Providing test results
• Offering patient education under provider guidance
• Obtaining medical records
• Scheduling appointments
• Referral management

Qualifications

• High school diploma
• Active RN licensure in Maine
• Prior experience in primary care or hospital environments

Skills

• Proficient computer and typing abilities
• Strong organizational and critical thinking skills
• Excellent communication and empathy