Clinical Care Representative-Obstetrics and Genecology

About the Role

The Clinical Support Representative plays a crucial role in ensuring the smooth operation of our healthcare facility. This position is responsible for scheduling patient appointments, following up on referrals, assisting with patient service questions, and providing general administrative support to healthcare providers. The ideal candidate will have excellent organizational skills, a friendly demeanor, and a commitment to providing exceptional patient care.

Education & Experience

• Degree (Associate or Bachelor) or High School Diploma/GED and two (2) years of clinical, customer service or administrative support experience

Knowledge, Skills & Abilities

• Excellent organizational and time-management skills
• Strong communication and interpersonal skills
• Proficiency in using healthcare management software and Microsoft Office Suite
• Ability to handle sensitive information with confidentiality and professionalism
• Detail-oriented with the ability to multitask in a fast-paced environment

Responsibilities

• Coordinate and schedule patient appointments efficiently, ensuring optimal use of provider time and resources
• Manage and track patient referrals, ensuring timely follow-up and communication with patients and referring providers
• Address patient inquiries and concerns promptly and professionally, providing accurate information and assistance
• Provide general administrative support to healthcare providers, including managing patient records, processing paperwork, and handling correspondence
• Ensure patient records are up-to-date and accurately entered into the system
• Work closely with healthcare providers and other administrative staff to ensure seamless patient care and office operations
• Adhere to all healthcare regulations and confidentiality requirements

Schedule

Full time, Day shift, 100% FTE. Occasional working hours significantly beyond regularly scheduled hours, occasional activities subject to significant volume changes of a seasonal/clinical nature.