Clinical Care Counselor

Job Responsibilities

• Deliver a high-touch, concierge-style experience that reflects a patient-first philosophy
• Pre- and/or post-test education for patients interested in or undergoing Caris Detect MCED testing, including explanation of test purpose, capabilities, limitations, and result types
• Communicate complex genomic and probabilistic information in a clear, patient-friendly manner
• Address patient concerns, anxiety, and uncertainty with empathy and professionalism
• Reinforce appropriate expectations regarding screening, follow-up, and ongoing care
• Incorporate patient feedback to improve satisfaction, trust, and engagement
• Interpret MCED test results within the context of patient history and risk factors
• Provide evidence-based guidance on recommended next steps
• Support patients and providers in understanding clinical implications, limitations of MCED testing, and appropriate diagnostic pathways and next steps
• Partner with providers to ensure timely and appropriate follow-up care, including: Diagnostic imaging, specialist referrals, and primary care coordination
• Help guide escalation pathways and follow up care for complex or high-acuity cases
• Collaborate with Medical affairs (clinical accuracy and education), Product teams (patient and provider experience design), and Commercial teams (consistent messaging)
• Provide insights to improve test reporting, patient communication strategies, and clinical workflow design
• Ensure all patient interactions comply with HIPAA and privacy regulations, clinical and laboratory guidelines, and internal SOPs
• Document patient interactions accurately and consistently
• Participate in quality assurance and continuous improvement initiatives

Required Qualifications

• Master’s degree in Genetic Counseling OR advanced Nursing degree (MSN or NP), OR BSN with oncology/navigation experience
• Board certification (or eligibility) by the American Board of Genetic Counseling (ABGC) or relevant credentialing body.
• 2+ years of clinical experience in genetic counseling, oncology nursing, patient navigation, or related field
• Demonstrated experience in patient-facing counseling and education
• Strong ability to communicate complex or uncertain results effectively
• Familiarity with the U.S. healthcare system, including referrals and diagnostic pathways

Preferred Qualifications

• Experience in Oncology, cancer genetics, patient navigation or liquid biopsy testing
• Experience in Multi-cancer early detection (MCED) or screening programs
• Experience in Laboratory or commercial diagnostics settings
• Experience working in patient navigation or care coordination programs
• Prior exposure to direct-to-patient engagement models
• Patient-first mindset with exceptional empathy and communication skills
• Strong clinical judgment and critical thinking
• High emotional intelligence and professionalism
• Ability to explain uncertainty without causing unnecessary anxiety
• Able to operate effectively in a fast-paced, evolving environment
• Commitment to delivering a premium, white-glove patient experience