Clinical Care Coordinator (MA)

About the role

Jaan Health is seeking dynamic and motivated Medical Assistants (MA) Clinical Care Coordinators to join our care team and report to the Clinical Operations Manager. This role supports the development of patient-centered, team-based care and manages patient panels using a population management informatics tool.

Responsibilities

• Conduct high-volume patient outreach via phone, text, and digital platforms.
• Document patient interactions and care plan updates in EHRs including Epic and Cerner.
• Support LPNs, RNs and providers with intake coordination, scheduling, and follow-ups.
• Aid in patient education and navigation of care plans.
• Escalate clinical issues to LPNs/RNs as appropriate.
• Assist with patient onboarding and enrollment processes.
• Partner with client operations teams to ensure seamless delivery of services.
• Identify process improvements to enhance patient and client satisfaction.
• Deliver training sessions on care protocols, systems, and operations to care management teams.
• Adapt to evolving workflows, technology, and program demands.
• Support other operational functions as needed.
• Deliver courteous telephone and digital interactions, accurate and expeditious routing, and referrals to appropriate clinical staff when necessary.
• Perform all job functions in compliance with applicable federal, state, local, and company policies and procedures.

Requirements

• Certified Medical Assistant required.
• Minimum of 3 years' experience in primary care setting or similar specialty.
• Experience in population health preferred.
• Excellent communication and technology skills.
• Prior use of electronic health records (Epic) and other health care information systems desirable.
• Significant experience within a primary care setting (chronic care preferred, hospital, medical groups).
• Proven problem-solver, comfortable with high-volume outreach, and able to multi-task.

Qualifications

• High school diploma or equivalent.
• Current CPR certification.
• Current BLS certification.

Skills

• Strong communication and interpersonal skills.
• Proficiency in electronic health record systems (Epic, Cerner).
• Ability to manage multiple tasks simultaneously.
• Outreach and customer service experience.

Benefits

• Medical, dental, and vision coverage for employees and dependents at a nominal cost.
• Paid maternity leave.
• FSA and Dependent Care account options.
• 401(k) eligibility after 6 months of full-time employment.

Pay

$25-$30/hr.

Schedule

8:30am-5pm