Clinical Call Center RN- PRN

About the Role

A registered professional nurse employed by Erlanger Medical Center, responsible for indirect patient care through telephonic information in a medical call center.

Responsibilities

• Assess the level of urgency of healthcare needs by phone using a computerized LVM algorithm system for telephone triage.
• Evaluate patient problems and symptoms, select appropriate guidelines or protocols, determine urgency levels, and implement/evaluate plans of care.
• Demonstrate knowledge of growth and development principles across the lifespan to assess and interpret patient data relative to age-specific needs.
• Assess the need for and recommend pharmacological medications per physician standing orders or approved protocols, and accurately phone prescriptions to pharmacies when appropriate.
• Operate office equipment for documentation and electronic chart transmission while adhering to confidentiality policies.
• Competency is evaluated through direct observation, call recordings, chart audits, LVM program reports, and objective criteria assessments.

Requirements

• Current licensure to practice nursing in the state of Tennessee (or multistate licensure from a compact state within three months of hire for non-Tennessee residents).
• Knowledge of general nursing principles and practice skills.
• Understanding of organizational functions, policies, and regulations.
• Awareness of current trends and new developments in nursing.
• Proficiency in computer and keyboard skills.
• Three years of experience in pediatrics.

Preferred Qualifications

• Experience in pediatric settings such as ambulatory care, medical/surgical units, emergency rooms, urgent care, or public health pediatric nursing.

Education

• Required: Graduate from an accredited School of Nursing.

This is a PRN (as-needed) position with standard temporary hours, based in Chattanooga, TN.