Clinical Business Operations Representative 3 - Doral

About the role

The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Responsibilities

• Supports department and/or department leadership with daily clerical tasks.
• Prepares basic reports, charts, budgets and other presentation materials.
• Responds to routine inquiries from external or internal sources with standard correspondence or other messaging.
• Plans meetings and takes detailed minutes, as needed.
• Answers phone calls, provides information to callers or connects callers to appropriate staff.
• Schedules appointments and updates calendars.
• Makes travel arrangements and reservations for department leadership and staff, as needed.
• Composes and types correspondence, such as informative materials; creates spreadsheets and presentations.
• Greets and provides general support to visitors.
• Develops and maintains department filing system.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Requirements

• Education: High school diploma or equivalent
• Experience: Minimum 2 years of relevant experience
• Knowledge, Skills and Attitudes:
  • General knowledge of office procedures and operations
  • Ability to accurately prepare and maintain records, files, reports and correspondence
  • Ability to communicate effectively in both oral and written form
  • Ability to maintain effective interpersonal relationships
  • Ability to process and handle confidential information with discretion
  • Skill in completing assignments accurately and with attention to detail
  • Proficiency in computer software (i.e., Microsoft Office)
  • Bilingual – English & Spanish

Department-specific functions

• Support urology patients with scheduling follow-up appointments and procedures as indicated by the physician adhering to patient appointment policies and procedures.
• Communicate with physicians and nurses concerning patient care.
• Manage and scan all outside records into online system for physicians making sure all information is available on a timely basis before clinic begins.
• Triaging patient medical problems or inquiries to appropriate nursing or physician.
• Assist with reviewing & responding to CRM requests and patient advice requests.

Department-specific qualifications

• Education: High School Diploma or equivalent
• Experience: Minimum 2 years of relevant experience
• Knowledge, Skills, and Attitudes:
  • Bilingual English/Spanish
  • Prior experience with patient care/healthcare setting (preferred)
  • Must possess excellent communication and organizational skills
  • Ability to work independently and/or in a collaborative environment
  • Commitment to the University’s core values
  • Microsoft Office

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.