Clinical Associate

About the role

The Clinical Associate for the Neurology Developmental and Medicine Development is responsible for working directly with clinicians and staff to meet the needs of patients and family within the Clinical Programs. Responsibilities include:

• Daily planning, management and monitoring of patient flow through assigned clinics.
• Addressing scheduling problems, answering patient/family questions related to services being provided, resolving administrative or operational issues for clinical staff, and ensuring an efficient and smooth clinic operation.
• Ensuring appointment reminder calls are confirmed, cancellations are rescheduled, “no shows” are addressed, and that every attempt is made to consistently maintain a full clinic schedule through collaboration with Care Center staff and clinicians.
• Ensuring scheduled and waitlisted patients are cleared in a timely manner and patients informed of benefit information when necessary through collaboration with Care Management staff.
• Working directly with clinicians and support staff to grow the patient population served and increase patient show rate.
• Working directly with clinicians to address template and schedule changes as appropriate.
• Ensuring smooth flow of operations including but not limited to; wait-list monitoring and maintenance, appointment scheduling, registration, charge entry, and triage of new patients to the clinic.
• Informing necessary persons of assignments, scheduling changes and matters relating to the efficient operations.
• Aiding clinicians and coordinating with OPD staff to ensure the optimal flow of daily operations of clinic-related activities, communication, and customer satisfaction.
• Screens, channels, and prioritizes clinically-related calls, emails and correspondence according to clinic protocols and clinician requirements.
• Uses independent judgment to refer patients and families as appropriate to other KKI professionals including Nursing, Social Work and therapeutic disciplines.
• Placing follow-up calls to patients and families.
• Documenting according to Neurology Clinic protocols and clinician requirements.

Qualifications

• Familiarity with Medical terminology is preferred.
• AA/AAS required (or equivalent number of relevant years’ experience in a clinical setting)
• Bachelor’s degree in a related field preferred.
• Two years of office support, administrative experience required; five years preferred.
• Administrative or professional experience in medical office/clinic setting preferred but not required.