Clinical Associate
Abbott · Baltimore, MD · 1 mo ago
Customer Service$51k–$101k/yrFull-time
About the role
Abbott Electrophysiology (EP) is a leader in the field, offering innovative solutions for the treatment of cardiac arrhythmias. This role involves providing engineering, sales, educational, and technical support to physicians, health care professionals, patients, and field sales staff, using EP products.
Responsibilities
- Provides engineering, sales, educational, and technical support in response to field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products.
- Performs work that involves a high degree of independence, identifying and routinely using the most effective, cost-efficient, and best business practices to execute processes.
- Exercises independent judgment in planning, organizing, and performing work; monitors performance and reports status to manager.
- Provides clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac arrhythmias.
- Acts as a clinical interface between the medical community and the business, demonstrating the ability to build and sustain credible clinical relationships with customers and sharing product expertise.
- Supports EP Sales Representatives in collaborating with sales personnel, facilitating regional training seminars, participating in clinical studies/data collection, troubleshooting, and leading/supporting new product in-service trainings and/or demonstrations to physicians, nurses, and sales representatives.
- Continuously develops engineering, sales, and technical skills aligned with the overall territory strategy, learning from senior sales personnel and management.
- Stays up-to-date on the latest industry developments, regulatory requirements, and maintains strong knowledge of company and competitor products, market trends, and strategic goals.
- Provides management with feedback on market trends and customer insights to inform strategic decisions and guide next-generation product development.
Requirements
- Bachelor's Degree or equivalent experience.
- Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19.
Qualifications
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks.
- Knowledge of cardiac arrhythmias and related treatments.
- Basic understanding of medical device technology.
- Experience with medical device sales and support.
Skills
- Technical proficiency with EP products.
- Excellent problem-solving and troubleshooting abilities.
- Strong organizational and time management skills.
- Effective verbal and written communication skills.
Benefits
- Career development with an international company.
- Free medical coverage in the Health Investment Plan (HIP) PPO medical plan.
- Adequate retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.
- A diverse, inclusive culture welcoming different perspectives, experiences, and backgrounds.
Pay
The base pay for this position is $50,700.00 – $101,300.00. In specific locations, the pay range may vary from the range posted.
Schedule
Flexible schedule to accommodate the needs of the role and the medical community.