CLINICAL ASSISTANT - POPULATION HEALTH

About the role

System One is seeking a Clinical Assistant to support a healthcare client in the Tulsa area. The Clinical Assistant provides administrative and care coordination support to Population Health Management (PHM) nurses, the clinical pharmacist, social worker, and nurse case managers. This position will help organize referrals, schedule member assessments, coordinate communications, and track follow-up activities so clinical staff can remain focused on providing quality member care.

Responsibilities

• Receive, enter, and route referrals to the appropriate PHM team member.
• Contact members to schedule assessments, appointments, and follow-up calls with clinical staff.
• Organize work queues, track assigned tasks, and notify clinical staff of outstanding needs.
• Request medical records, discharge summaries, and other required information from providers and facilities.
• Assist with coordinating provider appointments, transportation, and community resources as directed.
• Schedule interdisciplinary care meetings and distribute invitations and care plans as directed.
• Support pharmacy and social work referrals by gathering information and tracking follow-up activities.
• Prepare and send member and provider correspondence and educational materials.
• Maintain accurate documentation and assist with reports, outreach tracking, and audit preparation.
• Refer clinical questions and urgent concerns promptly to the appropriate licensed staff.
• Perform other job-related duties as required or assigned.

Qualifications

• Strong organizational, customer service, communication, and teamwork skills.