Clinical Applications Consultant - Lab/Hemostasis - Nebraska Territory

Overview

Werfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Position Summary

Application Consultant is a field based position traveling to customer hospital/lab sites throughout the Nebraska territory. Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verifications and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.

Responsibilities

• Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM).
• Captures the instrument go-live process with internal and customer stakeholders.
• Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance.
• Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products.
• Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems.
• Achieves/maintains a comprehensive knowledge of regulatory requirements.
• Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support.
• Participates in product demonstrations. Performs product demonstrations.
• Participates in seminars, workshops and convention exhibit activities as requested by Management.
• Develops/ maintains an account list and calls on each according to required frequencies.
• Maintains aspects of Werfen Customer Databases and Property Accountability Documents.
• Manages and controls personal travel and expense budget.
• Prepares forecasts and other monthly reports as required by management.
• Complies with all regulatory (including ISO) mandated policies, procedures and work.

Qualifications

• Minimum Knowledge & Experience Required for the Position:
• Education: Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred.
• Experience: Minimum of 2-3 years’ work experience in a lab or clinical setting.