CLINICAL APPLICATION COORDINATOR 1 - 07212026-79267

Overview

Under general supervision, is responsible for participating in design, development, and deployment of electronic health record system to include actively soliciting input from all customer levels, rapidly responding to problems, and instituting new solutions to the electronic health record system. This is the first of the class levels in the Clinical Applications Coordinator series. This class differs from that of a CAC 2 in that the incumbent of the latter is responsible for work of a greater scope and responsibility and may supervise.

Responsibilities

• Supports the daily interface between clinicians, medical staff, administrative, and the electronic medical record (EMR) by utilizing direct written and verbal communication in responding to direct provider inquiries.
• Translates public health practice information between clinicians, administrative staff, program staff, Information Technology (IT), and others.
• Assists clinicians, administrative staff, program staff, and others in identifying solutions to meet functional needs.
• Assists local and/or regional staff in identifying modifications or enhancements to the electronic medical record (EMR) to assure efficient and effective clinical workflow.
• Participates in a real-time support network for providers and other staff engaged in direct patient care, wherever their location within the assigned catchment area. Provides assistance with problem identification and resolution of daily production problems in a timely manner.
• Coordinates the installation of applications, modification, enhancements, and deployment of new portions of the EMR with specified clinical locations with minimal disruption to users.
• Investigates and recommends computer and information technologies to determine applicability to public health education, administration, and research. Determines if design of application, enhancements, and/or modifications fulfills current needs and provides sufficient flexibility for future needs.
• Participates in the development of strategies, policies, or procedures for introducing, evaluating, or modifying information technology applied to public health practice, administration, education, or research.
• Participates in the selection, testing, and evaluation of new or modified informatics solutions to support patients, providers, and information management.
• Participates in the development of a discipline-specific training plan/materials for EMR implementation, refresher training, and future hires.
• Participates in the development of discipline-specific training plan/materials as needed for EMR updates, modifications, and software releases.

Qualifications

Education and Experience:

• Master's Degree in health informatics; OR
• Master's Degree in public health, health sciences, health services, health care administration, or nursing with coursework or experience in health informatics; OR
• Bachelor Degree in public health, health services, health science, health informatics, health care administration, or nursing with three (3) years' experience with deployment or implementation of applications systems (clinical preferred), or a related field with a foundation in systems design, analysis, and evaluation. Prior experience in assisting with the successful implementation of a nationally recognized electronic health record system is preferred; OR
• High school diploma or equivalent with eight (8) years' experience in a health informatics related field, or a combination of health care office management and information technology services.

Competencies (KSA's)

• Cultivates Innovation
• Interpersonal Savvy
• Manages Complexity
• Action Oriented
• Customer Focus
• Knowledges: Information Technology, Medicine and Dentistry
• Skills: Active Learning and Listening, Critical Thinking, Complex Problem Solving, Service Orientation, Troubleshooting
• Abilities: Inductive Reasoning, Perceptual Speed, Written Comprehension

Tools & Equipment

• Personal Computer
• Telephone
• Fax Machine
• Copier
• Printer