Clinical Appeals Reviewer

Role Overview: The Clinical Appeals Reviewer is responsible for processing appeals and ensuring all milestones are met in compliance with regulatory requirements. This role involves outreach to appellants or their representatives, obtaining and reviewing medical records, packaging pertinent information into a case for determination, interacting directly with providers to obtain additional clinical information, and with members or their advocates to understand the full intent of the appeal. Responsibilities: Process appeals, ensuring compliance with all regulatory milestonesReview medical records to identify Hospital-Acquired Conditions (HAC), ensure proper documentation, billing code compliance, and prevent reimbursement errors Outreach to appellants or their representatives to obtain and review medical recordsPackage pertinent information into a case for determinationInteract with providers to obtain additional clinical informationEngage with members or their advocates to understand the full intent of the appealProvide clinical expertise and determine medical necessity for case classifications when necessaryPerform front-line regulatory/compliance functions in the evaluation of appealsReview appeal cases and ensure the Medical Director makes timely decisions Review final determinations and create decision letters containing required information as regulatory entities dictatePresent cases to committees when necessaryUtilize InterQual criteria and apply them to appeals reviewsStay current with the department and AmeriHealth Caritas policies and proceduresFamiliarize yourself with and comply with federal, state, and local regulations, such as the National Committee Quality Assurance (NCQA) standards related to appeal and grievance operations Education & Experience: Associate's Degree in Nursing (ASN) required3 or more years of experience in a related clinical setting and working with diagnosis procedure codesCoding experience preferred Working knowledge of InterQual criteriaProficiency in a Windows 10 environment and utilizing MS Office, including Word, Excel, and OutlookProficiency in utilizing Electronic Medical Records (EMRs)Familiarity with the appeals process, preferably within a managed care organizationLicensure: Current and unrestricted Registered Nurse (RN) licensure or compact state licensure Skills & Abilities: Strong verbal and written communication, critical thinking, presentation, and the ability to manage and complete multiple high-priority tasks within designated timeframes. Our Comprehensive Benefits Package We offer flexible work solutions, including remote options and hybrid schedules, competitive pay, paid time off (including holidays and volunteer events), health insurance coverage for you and your dependents starting Day 1, 401(k), tuition reimbursement, and more. At AmeriHealth Caritas, we’re passionate about helping people get care, stay well, and build healthy communities. As one of the nation’s leaders in healthcare solutions, we offer our associates the opportunity to impact millions of lives through our national footprint of products, services, and award-winning programs. If you want to make a difference, we’d love to hear from you. Headquartered in Newtown Square, PA, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. Our offerings include integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com