Clinical Affairs Training Specialist

RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world’s first and only adjustable intraocular lens (IOL) customized after cataract surgery. The company’s mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.

About the role

The CTS III is responsible for providing world-class training and clinical support to physicians and staff to drive adoption of the Light Adjustable Lens (LAL). This field-based position covers the Southeast area of the United States, based in Tampa or Orlando, FL, with regular local travel required. The role supports clinical efforts at customer sites through hands-on procedure support, staff training, clinical evaluations, LDD treatments, post-operative follow-ups, patient counselor education, and continuous outcomes optimization.

The CTS III ensures high-quality, consistent execution of LAL-specific clinical methods and fosters full operational integration of the LDD within each practice. Responsibilities include identifying clinical or operational barriers to adoption, supporting same-store growth, and ensuring sustained practice success. Performance is measured by LAL usage growth and execution of clinical best practices as reflected in patient outcomes.

The CTS III works closely with Sales, Customer Development Managers, and other internal teams to align on account strategies and ensure seamless clinical execution. This role requires maintaining transparent communication with customers to ensure their feedback is heard and acted upon.

Responsibilities

• Train physicians and staff on RxSight technology, best practices, and clinical pearls.
• Partner with Customer Development Managers (CDMs) to execute LAL adoption strategies, including identifying training gaps, underutilizing surgeons, outcomes analysis, and performance tracking.
• Collaborate on the development and execution of 30/60/90-day clinical adoption plans tailored to each customer site’s growth objectives.
• Communicate with sites to identify key personnel, set expectations, and ensure site readiness for RxSight technology prior to onboarding.
• Co-manage new customer introduction with CDMs, including onboarding and ongoing training to ensure operational competence in compliance with Standard Operating Procedures (SOPs).
• Conduct periodic audits of the effectiveness of the Clinical Training program.
• Lead customer complaint handling and management by collecting data and providing input on solutions to escalated clinical issues.
• Provide clinical support and training on LAL patient selection, implantation, postoperative evaluation, and LDD treatments, ensuring best practices and consistency across accounts.
• Develop strategies and gather customer feedback to optimize clinical methodology and results of RxSight technology.
• Monitor and update the Training Portal (RxConnect) in real-time to reflect CTS and customer activity, as well as training readiness.
• Participate in site-level business reviews to provide clinical performance feedback and contribute to account strategy updates.
• Maintain accountability for LAL growth and clinical execution at assigned accounts, tracking real-time performance and resolving barriers to adoption.
• Execute outcomes analysis and present findings to customers, reflecting the LAL’s clinical outcomes.
• Ensure proper use and communication of marketing and patient education materials.
• Perform periodic cycle count activity of ASC LAL inventory, ensuring proper reporting cadence.

Requirements

• Demonstrable ability to liaise with individuals at all levels, including surgeons, clinical staff, and facility administrators.
• Significant clinical experience in cataract surgery planning, refractions/biometry, and associated device operations.
• Strong knowledge of the cataract patient diagnostic and evaluative process at the clinic level, including patient flow.
• Strong understanding and OR experience related to cataract surgery.
• Proven and excellent written and verbal communication skills.
• Ability to travel up to ~75% of the time.
• 6+ years of clinical experience in the ophthalmic industry.
• Ability to legally operate a motor vehicle and travel without restriction in the Southeast region.
• Ability to interpret clinical performance trends and apply targeted solutions to increase LAL usage and practice-level consistency.
• Proven ability to collaborate cross-functionally with Sales and Customer Development Managers to implement adoption strategies.
• Familiarity with CRM tools and experience in surgeon usage tracking, data collection, and clinical documentation.

Qualifications

• BSc Optometry, Master of Optometry, and/or BA/BS (preferred).
• Three to five years of related experience and/or training; or equivalent combination of education and experience.
• Strong experience with manifest refractions.
• Formal training in vision sciences, such as at a recognized optometry program or industry training.
• OD/COT/COA/COMT/CCOA/ROUB certifications highly desirable.
• Proficiency in MS Office Products and CRM tools.

Performance Metrics

• Achievement of real-time and quarter-over-quarter LAL unit growth goals across assigned customer sites.
• Execution of clinical training, retraining, and onboarding activities in support of adoption plans.
• Participation in site-level business reviews and collaboration with Sales and CDMs to drive LAL performance improvements.
• Demonstrated ability to resolve clinical or operational barriers impacting LAL utilization.
• Timely and accurate reporting of training completion, site readiness, and performance trends via CRM and internal systems.
• Delivery of consistent clinical support and patient safety practices, as measured by quality assurance feedback and customer satisfaction.

Pay

$90,000 to $120,000 per year.