Clinical Account Specialist - Fresno, CA

About the role

The Women’s Health Clinical Account Specialist (WHCAS) supports customers by providing clinical information on the Company's products, education, and supporting clinical training programs to help providers meet patient goals. The WHCAS is a key member of the customer‑facing team, partnering with customers to address needs, educating stakeholders, and driving results aligned with the Company's mission. Serving as the primary point of contact for a variety of health‑care providers and organizations within an assigned geography—including physicians, nurse practitioners, physician assistants, midwives, nurses, pharmacists, quality directors, service line leaders, family planning counselors, office and pharmacy managers, and support staff—the role calls on clinics, health departments, integrated delivery networks, hospitals, residency programs, federally qualified health centers, universities, independent physician associations, management service organizations, Planned Parenthood and family planning clinics, military treatment facilities, and Indian Health Services. The WHCAS works collaboratively with Women’s Health Account Executives, Payer Account Executives, National Account Executives, Government Affairs Executives, and other extended team members. Travel is expected at 10‑20% depending on the candidate's location within the territory, and the position reports to the Regional Manager. The selected candidate must reside in the Fresno, CA area.

Responsibilities

• Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and Company products in accordance with product labeling and professional society recommendations.
• Serving as a product expert and conveying technical and clinical information accurately and clearly to encourage proper product utilization while meeting customer needs.
• Understanding the local managed care and reimbursement environment relevant to various customer segments and communicating proficiently regarding such matters.
• Building and maintaining strong customer partnerships.
• Providing Company management with updates on customer needs related to improving patient health outcomes, customer feedback, marketplace dynamics, and progress toward quality goals.
• Effectively managing complex account interdependencies to develop short‑ and long‑term account plans in collaboration with the extended account team.
• Conducting routine product in‑services with accounts to ensure proper education and utilization of product in accordance with labeling.
• Regularly monitoring and assessing business performance against objectives, including competitive activity and identification of market trends using company‑provided tools.
• Developing and executing a territory and account level business plan in accordance with Company policies, standards, and ethics.
• Conducting routine account business reviews with key customers to support customer needs.
• Maintaining ongoing product and ecosystem knowledge and certification on the Company portfolio for which they are responsible.
• Completing administrative requirements on time and accurately.
• Embracing Organon’s culture: Be real, We all belong, Bring your fire, Own it, Rise together and Keep moving.
• Within select customer accounts, acting as the primary point of contact, meeting with key customers/personnel to understand current practice structure, business model, and key influencers (e.g., Managed Care Organization/payers, Management Service Organizations, employers, state policy, advocacy groups, coalitions), and patients’ needs.
• Identifying business opportunities and making information available to relevant stakeholders to support identified customer and organizational needs.
• Understanding and appropriately supporting complex procurement environments that include Buy and Bill, Assignment of Benefits (AOB) and 340B pathways.
• Knowledge of Managed Care, State Medicaid, Managed Medicaid, Kaiser, Management Service Organizations, Group Purchasing Organizations, Independent Physician Associations, and procurement pathways in public segments.
• Awareness of complexities of the Affordable Care Act (ACA), Family Planning waivers and grants, Federal and National policies, and religious exemptions.
• For select customer accounts, coordinating with the Company’s extended customer team to outline customer strategy for interactions/relationships aimed at improved customer and patient support.

Requirements

• BA/BS degree with at least two years of sales experience OR 6+ years of equivalent experience (professional sales experience, healthcare/scientific field work including pharmaceutical, biotech, or medical devices that is not sales related, professional marketing experience, or military experience).
• Demonstrated excellence in current or previous professional roles.
• Excellent interpersonal and communication skills.
• Ability to analyze metrics to assess progress against objectives.
• Ability to work both independently and within a team environment.
• Flexibility, willingness, and desire to work in a dynamic, fast‑paced environment.
• Strong organizational and time management skills.
• Valid driver's license.
• Willing and able to travel as needed (varying % depending on territory).
• Willingness to complete credentialing requirements to ensure in‑person access with accounts.

Preferred Qualifications

• BA/BS degree with at least six years of sales experience OR 10+ years of equivalent experience, with at least 4 years in pharmaceutical, biotech, or healthcare industries.
• Previous sales, account management, consultative, or customer service experience.
• Buy and Bill experience.
• Experience in the women’s health industry.

About Organon

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

Benefits

• Retirement savings plan
• Paid vacation and holiday time
• Paid caregiver/parental and medical leave
• Health benefits including medical, prescription drug, dental, and vision coverage (in accordance with the terms of the applicable plans)

Pay

Annualized Salary Range (US) $85,000.00 - $144,100.00