Clinic Services Specialist – UI Health Care Sioux City Clinic 100%

About the role

The University of Iowa Community Clinics (UICC) is seeking a patient-focused Clinical Services Specialist to support our Sioux City Family Medicine Clinic. This position will provide health-related services and/or clinical operational support to ensure effective and efficient delivery of healthcare.

Responsibilities

• Provide support services to clinical and non-clinical departments
• Support frontline clinic operations, including scheduling patient appointments, preparing pre-registration paperwork, obtaining and verifying pre-authorizations, and educating patients on billing processes and financial responsibilities
• Review patient charges for accuracy and answer questions about billing procedures and charges
• Afford problem-solving of scheduling issues
• Perform scheduling maintenance functions as necessary and provide coverage during staff absences
• Coordinate provider schedules (master schedules, daily templates, and clinic closures) as assigned
• Communicate with internal and external constituents, providing feedback to management on achieving goals and resolving service issues
• Collaborate with peers and co-workers to enhance the delivery of healthcare
• Interact with patients, visitors, physicians, and other clinical staff to ensure high-level customer service
• Ensure patient satisfaction and safety by documenting and triaging calls and inquiries appropriately
• Address concerns of patients and provide service recovery, escalating issues as needed
• Recommend processes to enhance patient and customer satisfaction
• Review scheduling templates and make recommendations for improvement opportunities related to patient access and clinical operations
• Develop programs, policies, and practices that enhance the patient/staff environment
• Provide input/suggestions regarding policies, practices, and programs that improve services

Qualifications

• A Bachelor’s degree or an equivalent combination of education and experience in a health-related field such as Health Information Management or experience and in-depth knowledge of health care systems to support care delivery (e.g., patient relations, clinic operations, etc.)
• One-year administrative experience
• Excellent written and verbal communication skills
• Proficiency in computer spreadsheet and database applications
• Desirable qualifications include experience with hospital operations and/or ambulatory clinic settings, scheduling in outpatient clinics, and experience with the Epic system

Skills

• Knowledge of major responsibilities, accountabilities, and overall organization of the customer support function or department
• Ability to communicate effectively with internal and external customers, including patients, visitors, physicians, and other clinical staff

Benefits

• Regular salaried position located in Sioux City, Iowa
• Fringe benefit package including paid vacation, sick leave, health, dental, life, and disability insurance options, and generous employer contributions into retirement plans
• Information about the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm

Pay and Schedule

• Pay grade: 3A
• Salary range: $43,240 - $82,749 based on experience
• Schedule: Work hours vary Monday through Friday between 7:30 AM - 5:00 PM. No weekends, on-call time, or holidays required

Contact Information

• Contact Name: Julie Hierseman
• Contact Email: julie-hierseman@uiowa.edu