Clinic Service Representative - Mayfair

About the role

This role is an active member of the front desk team and works to welcome patient families for their appointment and serves as liaison between patient families and the clinical team. This position reports to the Primary Care Practice Manager and collaborates with the Lead Clinic Coordinator and Regional Access Specialist for optimal outcomes.

Responsibilities

• Provides exceptional patient experience by assisting patients, parents, providers and other staff through the standard front desk functions, including check-in and check-out services following access modules and Patient Experience Promise.
• Utilizes EPIC scheduling applications and work queues to facilitate appointment scheduling, wait list management, reschedule list, cancelled appointments, registration work queues, patient communication/texting platform and In Basket Review.
• Supports registration of patients and/or legal guardians with a MyChart account and access.
• Secures appropriate release of information authorization; maintains HIPPA compliance.
• Enters all registration information accurately and completely per Appointment Scheduling Module and Complete Registration Document. This includes obtaining demographics, proper consent, insurance cards/information, as applicable, etc. Ensures entire checklist is completed.
• Maintains proficiency with EPIC and other applications or competencies as required.
• Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business.
• Maintains proficiency with WELL platform and responds in a timely and professional manner.

Requirements

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
• 1+ years related work experience

Qualifications

• Knowledge of medical terminology (quiz to be completed prior to hire), medical menu software, medical billing, patient scheduling and business office procedures preferred.
• Excellent interpersonal skills in order to assist patients, parents, and physicians and other staff.
• Good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner.
• Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff.
• Ability to assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy.

Skills

• Knowledge of medical terminology (quiz to be completed prior to hire)
• Medical menu software
• Medical billing
• Patient scheduling
• Business office procedures

Benefits

Children's Wisconsin offers a wide variety of rewarding career opportunities and is seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Pay

Details about pay will be provided during the interview process.

Schedule

Details about schedule will be provided during the interview process.

Benefits

Details about benefits will be provided during the interview process.

Contact

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Equal Opportunity Employer

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.