Clinic/Practice Assistant, Women's Health

Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. The Mass General Brigham Medical Group delivers high-quality, low-cost, innovative community-based ambulatory care across Massachusetts, New Hampshire, and Maine, offering primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, imaging, cardiac testing, and infusion.

About the role

Wentworth Health Partners is a comprehensive women’s health center providing compassionate, personalized care for women at every stage of life. We offer a full spectrum of services, including obstetrics, gynecology, urogynecology, infertility support, and inclusive LGBTQ+ care. We are seeking a full-time Clinic/Practice Assistant to join our team at our 700 Central Avenue location in Dover.

Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices, providing administrative support to ensure high-quality patient experiences. This role involves fielding telephone calls, processing referrals and lab orders, monitoring patient flow, and supporting practice leadership and clinicians.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Schedule and maintain patient appointments and records.
• Greet and assist patients; answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• Accept co-payments as required.
• Handle, screen, and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy.
• Monitor patients in the waiting room and respond to needs for information.
• Assist in patient flow processes.

Qualifications

• High School Diploma or Equivalent required.
• 0-1 year of healthcare office experience required.
• Basic proficiency with Office Suite (e.g., Word, Excel).
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use phone systems and manage non-routine calls.
• Strong written and verbal communication skills.
• Ability to manage time effectively and organize multiple tasks.

Candidates without prior healthcare experience are encouraged to apply if they possess strong customer service skills, a positive attitude, and a willingness to learn.

Schedule

• Full-time (40 hours per week).
• Monday through Friday, 8:30 AM to 5:00 PM.

Pay

$17.71 - $23.20 per hour.