Clinic/Practice Assistant, Primary Care

About the role

The Mass General Brigham Medical Group is a system-led operating entity within Mass General Brigham, dedicated to providing high-quality, low-cost, innovative community-based ambulatory care. This role supports the primary care team and occasionally assists in specialty practices.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• Perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

• High School Diploma or Equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant preferred.

Skills

Customer service experience, experience working in a community-based medical practice, and Epic experience preferred.

Benefits

Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable, and recognition programs designed to celebrate contributions and support professional growth.

Pay

$17.71 - $24.94/Hourly Grade 3

Schedule

Onsite, 40 hours per week, Monday through Friday from 8:30 a.m. to 5:00 p.m. or 9:00 a.m. to 5:30 p.m.