Clinic PER, Duncan Allergy ENT

Responsibilities

• Greet, instruct, and direct patients and visitors.
• Register new patients and schedule existing patients, receive all co-payments/payments, and issue receipts.
• Serve as a liaison between patient and medical support staff, and process medical records requests.
• Float to other clinics as needed.
• Answer multiline telephone, take messages, provide information, and direct calls throughout the office.
• Collect and update all demographic and insurance information on new and existing patients with accuracy.
• Receive copayment/payment from patients.
• Schedule and reschedule patient appointments as required.
• Scan all medical charting information into the computer promptly for physician or APP viewing.
• Copy, print, fax, or mail medical records as appropriate.
• Open, sort, and distribute mail.
• Prepare daily payment packet for the Central Billing Office (CBO) with accuracy and attention to detail.
• Travel to and fill-in at other clinics.
• Maintain regular attendance and punctuality for scheduled shifts.
• Adhere to safety protocols at all times.
• Maintain professional and technical knowledge through continuing education opportunities.
• Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Comply with DRH policy, including required vaccinations (medical and religious exemptions available upon request).
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Healthcare clinic experience preferred.
• Basic computer skills, including the ability to send/receive email, navigate information technology, and use Electronic Health Record tools.
• Strong communication skills, including fluency in oral and written English.
• Ability to remain flexible and adapt to urgent situations.
• Ability to apply self-motivation and project management skills.
• Ability to read, interpret, and apply policies, procedures, and legal requirements.
• Strong interpersonal skills to represent the department and organization at all levels.
• Familiarity with standard office equipment.
• Ability to handle multiple tasks in a timely manner.
• For positions requiring travel, a current valid driver’s license and automobile liability insurance must be maintained.