Clinic Patient Representative Lead - Pain Management

About the role

Provide assistance to the Office Manager and coordinate daily operations. This description is not intended to be a complete list of duties; other related duties may be assigned.

Responsibilities

• Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate to the assigned population.
• Maintains required core competencies.
• Complies with set Policies and Procedures (e.g., name tag, dress code, parking, smoking).
• Must be understanding, courteous, and professional at all times in contacts with patients, visitors, employees, and medical staff.
• Schedule patient appointments.
• Act as liaison between medical professionals and patients.
• Answer telephone calls in a professional and courteous manner with minimum rings.
• Route phone calls and handle inquiries efficiently and courteously.
• Receive and convey messages in writing and verbally.
• Receive requests for recurring medication.
• Welcome patients and visitors in a polite and courteous manner.
• Monitor patient flow in treatment rooms.
• Answer non-medical questions for patients.
• Organize and manage patient records and data efficiently using computer software.
• Monitor and maintain supplies and forms.
• Maintain supply of snacks, juices, and paper items for food consumption.
• Coordinate provider appointments and treatment room availability.
• Optimize patient satisfaction by scheduling service delivery within their preferences.
• File and fax documents.
• Protect patients' rights by maintaining confidentiality of information.
• Comfort patients by anticipating their anxieties and respecting their grief process.
• Book and organize lunch meetings between doctors and pharmaceutical representatives.
• Register and schedule blood draw appointments.
• Schedule appointments such as port placement surgeries with other medical clinics.
• Contribute equitably to the maintenance of cleanliness of the medical practice.
• Contribute to team effort by accomplishing related tasks as needed.
• Clean equipment, chairs, and change bed linens as needed to assist nurses.
• Help ensure the safety of patients by assisting with transfers and restroom needs as required.
• Receive laboratory results, recording and distributing results promptly.
• Register and take blood, urine, and other specimens to the lab.
• Help patients in distress by responding to emergencies.
• Perform other duties as required.

Requirements

• High School diploma or equivalent.
• Experience coding in outpatient and office procedures.
• Must have experience working in a physician's office and previous experience with insurance billing, including coding, billing, and scheduling.
• Ability to communicate well in a caring/supportive manner with individuals and families.
• Excellent telephone etiquette and keyboard skills.
• Ability to work efficiently and accurately.
• Good computer knowledge.
• Knowledge of medical terminology.
• Must be able to organize a medical office.
• Handle multiple tasks concurrently.
• Good interpersonal skills and ability to work effectively with patients and doctors.
• Flexible to ensure proper patient care.

Qualifications

• Current American Heart — Basic Life Support (BLS) card.

Schedule

8AM - 5PM, Monday-Friday

Work Type

Full Time