Clinic Patient Access Rep Neurosurgery Clinic

Job Summary

Essential Functions

Qualifications

The Patient Services Representative is responsible for greeting patients, check-in/check-out, scheduling, managing telephones and messaging. Collects and posts copays, deductibles, and past due patient balances at the time of service. Promotes a team-oriented atmosphere and maintains a tidy and safe clinical environment.

• Greets patients as they arrive at the clinic.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Performs electronic chart pre-load process.
• Scans documents to the patient electronic chart.
• Collections / posts co-pays and other monies due from the patient at the time of service (for current and past-due balances).
• Answers phone calls and takes necessary action (Athena messages, overhead triage page, etc.).
• Performs daily opening and closing procedures; rolls the telephones, generates morning close-out (as needed).
• Scheduling: creates, modifies, cancels patient appointments.
• Documents requests in for medication refills in Athena.
• Manages medical records (hard-copy and electronic).

Ability to multi-task in a face-paced environment. Communicates effectively and pleasantly, decisive decision-making skills. Participates in orientation, instruction/training of new personnel.

Education

A high school diploma or equivalent is required, along with a postsecondary (cert/diploma/program) in medical assisting (preferred).

Experience

Two or more years as a medical office receptionist, patient access, or medical scheduler in a primary care or specialty physician office setting (preferred).