Clinic Operations Specialist

About the Company

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Nashville and Middle Tennessee, specializing in the diagnosis and treatment of musculoskeletal disorders and injuries. With nearly 20 locations and over 90 years of service, TOA is advancing orthopaedic care across the state. Key reasons TOA is an employer of choice include:

• Stability: Established in Middle Tennessee since 1926.
• Impact: Team members make a positive difference in the community by helping patients live their best lives.
• Work Environment: Focus on positivity, collaboration, job satisfaction, and engagement.
• Total Rewards: Competitive salaries based on the Middle Tennessee wage market, plus a comprehensive benefits suite including medical, dental, paid time off, and a 401(k) plan with company match, safe harbor match, and profit-sharing.

Responsibilities

As a Clinic Operations Specialist at TOA, you will play a core role in daily clinic operations, supporting both clinicians and administrative functions. Responsibilities may include:

• Greet patients in a professional and engaging manner.
• Fax labs and hospital reports, including operative reports.
• Prepare clinic charts by reviewing them daily for visits.
• Serve as a liaison for athletic trainers, school athletes for Sports Medicine physicians, and outside offices.
• Manage no-shows per established protocols and document appropriately in patient charts.
• Coordinate hospital consult calls with the on-call physician when records are required.
• Provide exceptional patient care, including rooming patients and escorting them to/from ancillary services.
• Obtain patient medical histories, chief complaints, and prepare patients for examination and treatment.
• Review patient charts and files for completeness.
• Respond to patient or payor phone calls.
• Assist physicians with other clinic operations as directed.
• Assist patients with intake forms as needed.
• Schedule return appointments and manage incoming calls/voicemails.
• Assist with surgery clearances and schedule peer-to-peer consultations.
• Manage incoming faxes (e.g., plans of care, progress notes).

Requirements

• Experience with an EHR or NEXTGEN is a plus.
• Exceptional focus on the patient experience, with a passion for providing excellent care and compassion to patients and their families.
• Energetic and enthusiastic work pace.
• Ability to swiftly and accurately manage patient flow without compromising care.
• Flexibility to adapt to frequent changes and a dynamic work environment.

Benefits

• Competitive salary based on the Middle Tennessee wage market.
• Comprehensive benefits package, including medical and dental coverage.
• Paid time off.
• 401(k) plan with company match, safe harbor match, and profit-sharing.