Clinic Operations Manager

About Step Forward ABA

We believe every child deserves the opportunity to thrive, and we're committed to creating brighter futures through high-quality ABA therapy. We provide customized care in a warm, supportive environment where families feel valued and staff feel appreciated.

Why Join Us?

• Play a key role in ensuring our clinics run smoothly so that therapists can focus on what matters most — empowering children and families.
• Manage clinic resources, supplies, and equipment to maintain a welcoming, professional, and child-centered environment.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Care for facility maintenance, including repairs and replacement of perishable items.
• Support clinical teams by addressing day-to-day operational needs and promoting a seamless workflow.
• Review schedules to make recommendations on intake needs and staffing needs.
• Plan and organize staff appreciation activities, holiday celebrations, spirit weeks, and seasonal arts and crafts for children.
• Support community outreach and marketing efforts, including planning and attending job fairs, conferences, and events, and building partnerships with local organizations and referring providers.

What You’ll Do

• Administrative & Operational Support: Manage clinic resources, supplies, and equipment to maintain a welcoming, professional, and child-centered environment. Ensure compliance with company policies, procedures, and regulatory requirements. Coordinate facility maintenance, including repairs and replacement of perishable items. Support clinical teams by addressing day-to-day operational needs and promoting a seamless workflow. Review schedules to make recommendations on intake needs (when additional clients can be welcomed) and staffing needs (when more Behavior Technicians are required).
• Scheduling & Coordination: Coordinate client therapy appointments and staff schedules to maximize efficiency and meet client goals. Resolve scheduling conflicts quickly to minimize disruptions to services. Conduct regular reviews of scheduling practices to identify and implement improvements. Maintain accurate records of schedule changes and updates, ensuring clear communication with staff and families. Audit schedules for accuracy and manage back-end corrections as needed.
• Other Responsibilities: Take on additional tasks as needed to support the evolving needs of the clinic. Remain flexible and adaptable, always keeping the success of the children, families, and team as the priority.

Perks & Benefits

• Competitive Salary & Benefits: A comprehensive package with opportunities for performance-based bonuses.
• 60 hours PTO
• 60 hours of sick time
• Health/Dental/Vision - available to full-time employees, working more than 30 hrs/wk
• 401(k) with matching
• Flexible schedule options
• Mileage reimbursement
• Career Growth: Step Forward ABA is growing, and we provide room for advancement within our organization. Professional development assistance Tuition discount for several online universities Student Analyst Program Paid RBT Training Program
• Supportive Team Culture: Join a team that values collaboration, respect, and the joy of making a difference. Annual celebrations and team events
• Paid Time Off
• Positive Work Environment: From staff appreciation events to community outreach, we believe in creating a place where people love to work and families feel welcome.
• Referral program
• Pay Ranges Based On Experience & Education

Who You Are

• Organized: You thrive on creating systems that keep everything running smoothly.
• Problem Solver: You’re resourceful and proactive in finding solutions.
• Adaptable: You stay steady and flexible when priorities shift in a fast-paced environment.
• Community-Minded: You enjoy representing your team and building positive connections with families and local partners.

Apply Today

If you’re ready to bring your skills to a role where your work directly supports children, families, and a mission-driven team — we’d love to hear from you. Apply today to join Step Forward ABA!