Clinic Office Coordinator, Home Care (LPN)

Responsibilities

• Support patients and clinical staff by answering incoming calls and directing them appropriately
• Coordinate patient appointments/visits based on clinician schedules; communicate schedule changes and other information to appropriate staff in a timely manner following departmental procedures
• Maintain and organize charts/records; assure timely upload and accurate categorization of signed documents and other pertinent documents in the EMR chart
• Prepare admission packets for new home care and hospice patients
• Maintain adequate inventory so medical and non-medical supplies are available for staff needs and patient use; coordinate ordering and tracking
• Assure accurate and timely entry of mileage, triage pay, and on-call pay in the timekeeper system following departmental procedures; collaborate with applicable clinicians on missing information needed for payroll processing
• Oversee and maintain records of company vehicles
• Manage incoming/outgoing mail and routine department correspondence
• Verify current patients’ insurance coverage monthly and route issues/changes to appropriate team members
• Perform courtesy calls interviewing current patients related to their experience and route feedback per departmental process
• Participate in New Hire Orientation by preparing supplies applicable to the clinician, obtaining driver’s license copy for insurance purposes, and serving as a resource for administrative tasks related to payroll and clerical duties
• Receive clinical calls/messages from patients, caregivers, and providers; document and route to the appropriate clinician per departmental workflow
• Enter provider-directed telephone/verbal orders into the EMR in accordance with organizational policy and within LPN scope; ensure orders are documented accurately and routed for required review/authentication
• Support EMR clinical documentation completeness by tracking missing items (e.g., signed orders, visit documentation elements) and coordinating follow-up with clinicians/providers
• Manage Remote Patient Monitoring (RPM) workflows: monitor incoming RPM data/alerts, document review and patient outreach in the EMR/RPM platform, and escalate abnormal findings per established protocols and supervisory guidance
• Provide patient/caregiver support related to RPM participation (basic device education, troubleshooting connectivity/workflow issues, and reinforcing how/when to report concerns), documenting interactions appropriately
• Cookbook communication between clinical team members, providers, and patients to promote timely follow-up, continuity, and service delivery
• Follow up on patients whose service is on hold
• Coordinate communication between clinical team members, providers, and patients to promote timely follow-up, continuity, and service delivery
• Perform in-home patient visits as assigned for both home care and hospice
• Adequately attend and arrive on time for scheduled shifts
• Adapt assessment, treatment, and/or care methods to accommodate the physical, cultural, age-specific, and other developmental needs of each person served
• Maintain professional and technical knowledge through continuing education opportunities including internal and external educational offerings
• Utilize assistive devices for lifting is mandatory
• Must adhere to safety protocols at all times

Qualifications

• Communication skills, including fluency in oral and written English
• Basic computer skills, including the ability to send/receive email and navigate information technology associated with the position
• Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position
• Ability to apply the skills of self-motivation and project management
• Ability to read, interpret, and apply policies and procedures
• Ability to exercise initiative, judgment, discretion, and decision-making consistent with organizational objectives
• Proven ability to analyze and solve problems to deliver results
• Strong interpersonal skills to successfully represent the department and organization at all levels
• Familiarity with standard office equipment
• Ability to handle multiple tasks in a timely manner
• Advanced, fingerprint background checks are required for this position