CLINIC NON-CERTIFIED MEDICAL ASSISTANT

Safety and Compliance

Maintains compliance within the department and clinic, as well as within state and federal regulations and policies.

Essential Functions

• Supervisory-Specific Performance Expectations, Duties, and Responsibilities: N/A
• Position-Specific Performance Expectations, Duties, And Responsibilities
• Shows patients to the examination room and prepares them for the provider.
• Records patients’ past medical history, vaccine status, vital statistics, and medication reconciliation.
• Maintains compliance within the department and clinic, as well as within state and federal regulations and policies.
• Answers, greets, and directs by phone.
• Takes messages and documents in the patient’s record.
• Cleans, packages, and sterilizes instruments (where sterilization equipment is available).
• Attends mandatory in-services and staff meetings.
• Follows policies and procedures.
• Demonstrates knowledge of emergency preparedness and participates in drills.
• Respects the confidentiality of patient records and uses complete discretion when discussing patient information in accordance with HIPAA.
• Utilizes all department forms and documents in Electronic Medical Records (EMR) appropriately.
• Identifies victims and the process for reporting abuse.
• Carefully collects, labels, and transports all specimens appropriately.
• Demonstrates proper techniques when setting up for procedures.
• Demonstrates knowledge of emergency and routine equipment and procedures.
• Collaborates with patient care planning.
• Participates in education specific to patient diagnosis and needs.
• Aids providers with special tests and procedures.
• Assists other staff members as needed.
• Assesses every patient for safety, medication dosage appropriateness, and other needs.
• Liaises between patients, families, providers, and staff.
• Completes workload as assigned.
• Administers medication and performs treatment in accordance with standards of care.
• Translates medications into pediatric doses and uses proper equipment for the patient’s size and age.
• Floors to other clinical departments as assigned.
• Performs other duties as assigned.

Organization-Specific Performance Expectations

• Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
• Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
• Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
• Ignores initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
• Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
• Maintains strict patient confidentiality at all times.
• Reports to work punctually and completes assigned duties within established timeframes.
• Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
• Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
• Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

Qualifications

• Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
• Must be legally authorized to work in the United States.
• Must successfully pass a background check.
• Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
• Must complete an Employee Health meeting prior to starting employment.

Education, Licensure(s), and Certification(s)

• Required: Successful completion of a Medical Assistant Course (must be successfully completed within one (1) year of hire, unless a time extension is granted, in which case a written education agreement should be implemented).
• Preferred: Certified or Registered (must be successfully completed within one (1) year of hire, unless a time extension is granted, in which case a written education agreement should be implemented).
• Current Basic Life Support (BLS) certification (or be obtained within ninety (90) days of hire).

Experience

• Preferred: Six (6) months of clinical experience.