Clinic Manager / Medical Office Manager

About the Role

Metro Vein Centers is seeking a hands-on Clinic Manager / Medical Office Manager to oversee the daily operations, team performance, and patient experience within a fast-paced outpatient specialty clinic. This is a full clinic operations leadership role responsible for managing administrative workflows, supporting clinical operations, driving team accountability, and ensuring an exceptional patient experience from check-in through treatment completion. You’ll partner closely with one physician and lead a team of approximately 8–11 support staff while helping ensure the clinic operates efficiently, professionally, and in alignment with Metro Vein Centers’ patient-first standards. Our clinics typically see between 20–50 patients daily, making this an excellent opportunity for leaders who thrive in high-volume healthcare environments and are comfortable balancing people leadership, operational execution, clinic performance, and patient satisfaction simultaneously. The ideal candidate is proactive, highly organized, operationally driven, and confident leading both people and process within a fast-moving outpatient healthcare environment.

Responsibilities

• Overseeing daily clinic operations and patient flow throughout the day
• Leading administrative and support staff while partnering closely with providers and clinical teams
• Managing staffing schedules, PTO requests, and operational coverage needs
• Supporting both front-office efficiency and overall clinic performance
• Resolving patient concerns, staffing issues, and operational challenges in real time
• Monitoring clinic organization, cleanliness, inventory, and operational readiness
• Balancing patient satisfaction, team accountability, and operational priorities in a fast-paced environment
• Oversee the daily operations of the clinic, ensuring efficiency across both administrative and patient-facing workflows
• Lead, coach, and develop a team of approximately 8–11 support staff across front desk and clinic support functions
• Partner closely with physicians and clinical teams to maintain strong patient flow and operational alignment
• Manage staffing schedules, PTO approvals, and daily operational coverage
• Conduct onboarding, training, coaching conversations, and performance management for team members
• Support patient satisfaction by addressing escalated concerns professionally and proactively
• Monitor clinic KPIs, operational performance, patient experience, and workflow efficiency