Clinic Manager

Basic Function

The Clinical Manager shall provide all responsibilities necessary for the successful operation of the Arrowhead Orthopaedics offices under the supervision of the Chief Operations Officer.

Duties And Responsibilities

• Oversee daily clinical operations.
• Oversee patients flow from check-in to check-out, minimizing wait times.
• Act as a liaison between physicians, clinical staff, and administrative team.
• Manage specialized Orthopaedic inventory.
• Cover absent employees from all departments.
• Maintain a high standard of appearance, patient experience, and service in employees.
• Solve any problems presented at the front desk regarding referrals, change of insurance, missing x-rays, and upset patients.
• Interact with other medical offices, clinical staff, patients, medical groups, adjustors, nurse case managers, hospitals, primary care Physicians and their offices.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Supervisory Responsibilities

• Hire, train, coach and supervise all clinical employees.
• Monitor and develop employee’s performance to include, but not limited to, providing supervision, scheduling, conducting counseling and performance evaluations and delivering recognition and reward.
• Ensure a high standard of appearance, patient experience, and service in employees.

Performance Requirements

• To perform this job successfully, an individual must be able to perform satisfactorily job duties, demonstrate excellent work habits, deliver superior service, and exhibit the highest degree of professionalism.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with patients and co-workers always.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest level of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Demonstrate support and comply with all Safety program elements including adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.

Skills And Education Requirements

• Education: High school diploma or equivalent. Bachelor’s degree in healthcare administration preferred.
• Experience: 2-5 years of clinical, nursing, or orthopaedics, clinical experience required. Or 2-5 years of experience in a lead or leadership role in an orthopaedics or surgical setting required.
• Tasks: Proficient in administrative tasks, such as updating patient records and or creating an efficient schedule. Excellent written and verbal communication skills. Ability to multi-task and manage time well, while working in a fast-paced work environment. Proficient in all Microsoft Certificates.
• Pre-employment Requirements: Certified Orthopaedic Nurse (ONC), certifications a plus. Required to submit and obtain a negative result in the pre-employment drug screening. Ability to pass a background check.

Benefits

We offer opportunities for professional growth, a collaborative work culture, and comprehensive benefits to support your success.