Clinic Manager

Duties And Responsibilities

• Oversee daily clinical operations.
• Oversee patients flow from check-in to check-out, minimizing wait times.
• Act as a liaison between physicians, clinical staff, and administrative team.
• Manage specialized Orthopaedic inventory.
• Cover absent employees from all departments.
• Maintain clinic efficiency starting at the front desk.
• Solve problems presented at the front desk regarding referrals, change of insurance, missing x-rays, and upset patients.
• Interact with other medical offices, clinical staff, patients, medical groups, adjustors, nurse case managers, hospitals, primary care Physicians and their offices.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Supervisory Responsibilities

• Hire, train, coach and supervise all clinical employees.
• Monitor and develop employee’s performance to include, but not limited to, providing supervision, scheduling, conducting counseling and performance evaluations and delivering recognition and reward.
• Maintain a high standard of appearance, patient experience, and service in employees.

Performance Requirements

• Deliver superior service.
• Exercise professional interpersonal abilities (tack, diplomacy, and respect).
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest level of productivity.
• Show a desire to succeed and willingness to help others succeed.
• Support and comply with all Safety program elements including adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.

Skills And Education Requirements

• Education: High school diploma or equivalent. Bachelor’s degree in healthcare administration preferred.
• Experience: 2-5 years of clinical, nursing, or orthopaedics, clinical experience required. Or 2-5 years of in a lead or leadership role in an orthopaedics or surgical setting required.
• Skills: Proficient in administrative tasks, such as updating patient records and or creating an efficient schedule. Excellent written and verbal communication skills. Ability to multi-task and manage time well, while working in a fast-paced work environment. Proficient in all Microsoft Certificates.

Required Certificates

• Certified Orthopaedic Nurse (ONC), certifications a plus.

Pre-employment Requirements

• Submit and obtain a negative result in the pre-employment drug screening.
• Pass a background check.