Clinic Director

About the role

The University of Miami/UHealth Department of Physical Therapy has an exciting opportunity for a full time Clinic Director to work in Doral, FL.

Responsibilities

• Identifies resource needs for implementation of operational plans and develops a resource tracking process that includes the organization of all care delivery models used in hospital-based outpatient clinics.
• Evaluates current communication channels, and designs and develops a comprehensive patient centered telephone call strategy.
• Creates and implements benchmark times for visits, wait times, answering phone calls, and describes delays.
• Develops and implements clinic flow parameters, including benchmarks and dashboards for patient flow through their visits, and processes for proactively managing patient wait times and delays.
• Creates and implements non-physician provider care delivery models, based on acuity and complexity, inclusive of expectations and metrics.
• Reviews clinic staffing models to ensure productivity and increase patient flow volume.
• Collaborates with leaders to resolve patient and family issues, with faculty involvement.
• Creates policies and procedures in conjunction with leadership and maintains compliance with regulatory agencies.
• Provides senior management with necessary updates on progress and changes in scope, schedule, and resources.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

Qualifications

• Bachelor’s degree in relevant field required.
• Minimum 5 Years Of Relevant Experience Required.

Department Specific Functions

• Oversees patient flow through designated clinical areas.
• Maintains physical and occupational guidelines by assisting in updating practices, policies, and procedures.
• Maintains clinical PT & OT operations by initiating, coordinating, and enforcing program, operational, and personnel practices, policies, and procedures.
• Conducts daily, weekly, and monthly analysis of productivity that affects financial success of business unit.
• Affirms quality of care by contributing to hospital and PT Department’s philosophies and standards of care, enforcing adherence to state board of PT & OT, and state PT & OT practice act requirements, and to other governing agency regulations, and measuring health outcomes against standards.
• Maintains PT & OT staff by recruiting, selecting, orienting, and training PT / OT staff, and auxiliary support staff.
• Assigns and coordinates appropriate therapist team.
• Coaches, counsels, and provides corrective feedback and/or disciplinary interventions to employees.
• Provides emotional, psychological, and spiritual support to staff, patients and their friends and families.
• Utilizes multidisciplinary team strategies to resolve patient needs.
• Designs and implements related procedures, rules, and regulations to maintain a safe and clean working environment.
• Ensures all staff meet mandatory continuing education requirements and yearly hospital-based competencies.
• Facilitates team communication for alignment on departmental initiatives and advances in education and evidence-based practice.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

Qualifications

• Education: Doctoral degree in physical or occupational therapy preferred; Master’s and Bachelor’s degrees in relevant field accepted (i.e., Public Health, Business, etc.).
• Experience: Minimum 3 Years Of Relevant Experience.