Clinic Director

About the role

The Clinic Director is the chief executive of their clinic, overseeing all clinical and administrative services and day-to-day operations, ensuring appropriate staffing, coverage, and contingency planning, reviewing statistical reports, monitoring incidents and trends, participating in quality improvement reviews, ensuring compliance with infection control standards and CARF, OASAS, DEA, and DOH requirements, maintaining audit readiness, and overseeing overall performance (regulatory, financial, and quality of care). The role includes creating a highly competent environment that encourages autonomy, promoting professional interdisciplinary collaboration and teamwork to improve patient health and wellness, upholding StartCare policies and procedures, its Mission, Vision and Values, achieving the agency’s standards of excellence in regulatory compliance, fiscal integrity, quality of care, patient satisfaction, and staff satisfaction, participating in community education, maintaining positive community relationships, and engaging in StartCare marketing, branding, and fund development activities. Available clinics: East Harlem, Manhattan, or Fort Greene, Brooklyn.

Responsibilities

• Direct and supervise work activities of medical, non-clinical, administrative, security, and maintenance functions, and evaluate work of behavioral health staff.
• Ultimately responsible for the resolution of any issues related to patient care and clinic workflow.
• Oversee fiscal operations, including accounting, planning budgets, authorizing expenditures, and analyzing financial reporting to inform decision‑making.
• Communicate and clarify current policies and procedures to all employees to ensure compliance with all applicable laws.
• Ensure that all staff maintain the highest level of professional standards.
• Provide clinical supervision to direct reports and ensure that all clinical supervision is conducted and documented appropriately.
• Collaborate with Finance regarding fiscal matters.
• Collaborate with Real Property to address sanitation, cleanliness, and security of the facility.
• Collaborate with People and Culture concerning employee relations (union and non‑union staff), performance evaluations and reviews, and hiring of new staff.
• Maintain computerized record management systems to store and process data such as personnel activities and information to produce reports.
• Establish work schedules and assignments for staff according to workload, census, and space and equipment availability.
• Prepare reports to inform management of the status and implementation of programs, services, and quality initiatives.
• Provide patient, staffing, financial, OASAS/OTAU, self‑audit, and other reports as required.
• Document incidents through the incident reporting application (My Insight).
• Create corrective action plans (CAPs) as needed.
• Participate in and follow up with People & Culter, Justice Center, OASAS, and ACS investigations.
• Understand the flow of processes for isolation room, inventory, PPE distribution, ordering supplies, and telehealth.
• Ensure appropriate response to emergency situations, including clinic closure, inclement weather, and states of emergency.
• Participate in case conferences, CD meetings, and staff meetings.
• Sign off on admissions, transfers, and discharges, ensuring proper documentation.
• Serve as Program Director as defined by OASAS Regulations.
• Provide coverage for other clinics as needed.
• May work on a rotation basis on Saturdays