Clinic Coordinator - Mon-Fri 9:30am-6pm

About the role

This mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests.

Primary Duties And Responsibilities

• Schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines
• Maintains confidentiality of Protected Health Information (PHI)
• Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment
• Delivers outstanding customer service to internal and external customers
• Timely, accurately and curiously responds to the needs of internal and external customers
• Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary
• Demonstrates ability to effectively communicate across leadership levels and with varying audiences
• Synthesizes and communicates complex information in patient friendly terms
• Works effectively as a member of the team and across functional teams
• Fosters a sense of shared responsibility among the team
• Recognizes emergencies and appropriately responds using standard operating procedures
• Complies with DFCI policies and procedures
• Understands their role and responsibility in obtaining successful Joint Commission accreditation
• HIPPA regulation compliance
• Completes assigned AEU and Health Stream competencies
• Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information
• Actively participates and provides constructive feedback on quality improvement projects
• Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook
• Participates in system upgrades and effected operational changes
• Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads
• Knowledge, Skills And Abilities: Excellent verbal and written communication skills; Working knowledge of computers and technology; Excellent customer service; Ability to function as an integral member of the team; Strong organizational skills with the ability to multi-task; Strong problem solving and critical thinking skills; Demonstrated flexibility and ability to take on additional responsibilities as situations require; Ability to adapt to ever-changing environment

Minimum Job Qualifications

• High school diploma, bachelor’s degree preferred
• Experience working in a customer service setting preferred
• Proficiency in technology and complex computer systems required

Supervisory Responsibilities

None

Patient Contact

Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic).