Clinic Coordinator - Breast Imaging-27523

Responsibilities

• Greets and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice designated activities to support new patients.
• Collects time of service payments, posts payments in EPIC, and reconciles end-of-day receipts.
• Captures and coordinates information flow in and out of the clinic.
• Addresses patient calls efficiently and courteously.
• Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
• Schedules, cancels and reschedules patient appointments, procedures, and surgeries.
• Places reminder calls and collects pertinent information from patients in advance of their appointment per office policy.
• Supports access by utilizing the wait list and filling appointment slots created by cancellations and no shows.
• Obtains necessary pre-authorizations.
• Appropriately transfers patients to pre-registration for insurance verification per RUMG policy.
• Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation.
• Captures and coordinates administrative office functions as assigned including completion of EPIC administrative in-box messages.
• Maintains and retrieves medical records per HIM and office protocol.
• Problem solves issues by seeking out the appropriate resources.
• Works cooperatively in a team environment.

Qualifications

• A high school diploma is required.
• Medical office experience is preferred.
• Basic computer knowledge is required.
• Attention to detail and accuracy are essential.
• Excellent customer service and interpersonal skills are required.
• Sensitivity to patient health information and protection of confidentiality is important.
• Ability to utilize EPIC efficiently is necessary.
• The ability to sit for several hours each day and remain professional and calm under stressful situations is important.
• The ability to adapt to change and be flexible is beneficial.