Clinic Care Technician - Float Pool

About the role

This is a casual position in the PRIMARY CARE FLOAT POOL, supporting multiple clinic locations. The Clinic Care Technician assists with daily patient flow and may float to the following sites:

• Duluth Clinic 1st Street
• Duluth Clinic 2nd Street
• Duluth Clinic 3rd Street
• West Duluth Clinic
• Lakeside Clinic
• Lakewalk Clinic
• Hermantown
• Proctor
• Duluth Family Medical Clinic
• Superior Urgent Care

Responsibilities

• Supports and assists providers and clinical staff with administrative and select patient care tasks
• Supports patient scheduling and work queue needs as assigned
• Follows up on no-shows and works with providers to review and approve add-ons
• Greets patients, supports virtual visits, completes identification verification, height, weight, and obtains vitals
• Chaperones exams as needed
• Administers questionnaires and documents in electronic medical record
• May perform limited patient care tasks based on training
• Processes incoming mail, scans, copies, and faxes as needed; prints and updates forms; answers internal phone calls; may place office supply orders
• Stocks and cleans exam rooms
• Orders and maintains clinic supplies
• Assists with clerical duties

Requirements

• Basic Life Support (BLS) certification required within 30 days of hire

Preferred Qualifications

• Customer service skills
• Ability to follow direction and perform tasks within scope of role
• Experience in healthcare or patient care
• Experience using electronic medical record
• Knowledge of medical terminology

Schedule

• Shift rotation: Day shifts starting between 07:00 and 09:00, ending between 15:30 and 19:45
• Weekends: Yes
• Holidays: Yes
• Call obligation: No
• Union: DC USWA Main & Neighborhoods (DCUMN)

Pay

Compensation range: $17.32 - $25.80 per hour

Benefits

• Medical, dental, vision, life, and disability insurance with supplemental options
• 401(k) plan with employer contributions
• Professional development: training, tuition reimbursement, and educational programs
• Flexible scheduling and generous time off
• Wellness resources for physical, mental, and emotional health

Note: Benefit eligibility may vary. Contact the HR Service Center at (218) 576-0000 for full details.