Clinic Associate - 1H Sellwood

About the role

At ZoomCare we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we're expanding from our roots in the Pacific Northwest to new markets. The Clinic Associate is responsible for delivering the Perfect Visit experience in one or more of the following service lines: Daily Care, Family Medicine, Mental Health, Women's Health, Dermatology, and Podiatry.

Schedule

Location: ZoomCare Sellwood Clinic

• Sunday: 8:30am-6:30pm
• Monday-Tuesday: 7:30am-6:30pm
• Wednesday: 7:30am-1:15pm

Clinic positions require 2-3 weeks of training. The first week will be partially remote and at your primary location; the second and third weeks include traveling to multiple clinics in the area. Depending on the position and associated requirements, there may be additional mandatory training outside of your scheduled shift.

Responsibilities

• Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.
• Check patients in and out for appointments.
• Schedule new appointments as needed.
• Process patient payments.
• Educate patients on how to navigate their ZoomCare medical record.
• Maintain patient’s demographic and insurance information.
• Perform blood draws and finger sticks while adhering to all written laboratory standards.
• Process collected specimens and document results.
• Maintain supply inventory; order, receive, and store supplies.
• Work with and maintain some basic medical equipment.
• Provide emergency care to patients when necessary.
• Support medical providers as needed.
• Ensure the clinic remains clean and neat.
• Other duties as assigned.

Requirements

• High school diploma or GED equivalent, required.
• Bachelor’s degree, preferred.
• 1+ year of healthcare, customer service, or administrative experience, or an equivalent combination of education and experience.
• Strong verbal, written, interpersonal, and communication skills.
• Able to maintain patient privacy and confidentiality.
• Proficient in Google Suite, Microsoft Office, AthenaOne, and other relevant software applications.
• Excel in a fast-paced work environment, thriving under pressure and time constraints.
• Current BLS for Healthcare Providers certification from a recognized and reputable organization (e.g., American Heart Association, Red Cross) or the ability to obtain one within 1 month of hire.
• Ability to complete ZoomCare’s phlebotomy training program within six months of hire.
• WA: Must be able to obtain a Medical Assistant-Phlebotomist license within 6 months of hire.
• OR: Current phlebotomy license; equivalent licensure or training experience, preferred.
• Vaccinated against COVID-19, Hepatitis B, MMR, PPD, Varicella (Chickenpox), and TD/TDAP.

Preferred: Current licensure/certification as a Certified Medical Assistant, Clinical Medical Assistant, National Certified Medical Assistant, Clinical Medical Assistant Certification (CCMA) or prior experience as a Medical Assistant - Registered.

Working Conditions

• Frequent walking, sitting, standing, and reaching overhead.
• Occasional crouching, kneeling, and bending.
• Prolonged periods of standing/sitting and working at a computer.
• Must be able to lift up to 40 pounds at a time.
• Ability to move to a different clinic location based on business needs.
• Patient volume may often require more than your scheduled hours per week or work outside of regular business hours to complete essential duties.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Exposure to sensitive and confidential information.
• Ability to be fit tested and wear a respirator, when required.

ZoomCare requires that patient-facing employees receive all required vaccinations, including, but not limited to, Hepatitis B, MMR, PPD, Varicella (Chickenpox), TD/TDAP, and COVID-19 as a condition of employment. Medical and religious exemptions or reasonable accommodations may apply.

Benefits

• Medical, Dental, Vision benefits
• 401K with employer match
• Paid Time Off, Paid Holidays, Paid Parental Leave, Sabbatical Program

Pay

Hourly Rate: $19.50 - $26.50/hr

Other Compensation: May be eligible for other compensation such as bonuses.