Clinic Assistant Manager I

Responsibilities

• Aid the Clinic Practice Manager in overseeing daily clinic operations.
• Maintain clinic operations by monitoring daily staffing levels and assisting with scheduling adjustments.
• Implement workflow improvements to enhance patient access, provider productivity, and operational efficiency.
• Ensure regulatory compliance with OSHA, HIPAA, Medicare/Medicaid, RHC, PCPCH, and organizational policies.
• Coordinate clinic maintenance requests, equipment issues, and supply management.
• Serve as an EPIC super user to optimize workflow, troubleshoot, and report.
• Support provider onboarding by coordinating key milestones and checkpoints.
• Optimize provider schedules and assist with operational concerns.
• Assist providers with immediate operational issues requiring urgent resolution.
• Monitor productivity metrics, in-basket management, documentation timeliness, and schedule utilization.
• Assist with monitoring clinic productivity, revenue, and operational metrics.
• Support front office processes including registration accuracy, insurance verification, and point-of-service collections.
• Review operational reports and assist with improving financial performance.
• Aid in the development and launch of new service lines by coordinating workflow design, staffing needs, and space/equipment planning.
• Lead or support assigned projects such as facility moves, new clinic builds, and improvement initiatives.
• Track project milestones and communicate status updates to the Practice Manager and affected staff.
• Analyze operational, financial, and quality metrics to support clinic decision-making.
• Prepare reports and dashboards for the Practice Manager and clinic leadership, identifying trends and opportunities for improvement.
• Maintain data tracking tools to support ongoing performance monitoring.
• Afford support for quality improvement projects and operational initiatives.
• Monitor key performance indicators such as patient access, referral management, quality measures, patient satisfaction, and productivity.
• Utilize EPIC reporting tools to support operational decision-making.
• Afford tracking compliance initiatives, referrals, screenings, and follow-up processes.
• Assist in responding to patient concerns, complaints, and service recovery opportunities.
• Promote AIDET and ICARE standards throughout the clinic.
• Lead and participate in initiatives that enhance the overall patient experience.
• Afford support for ensuring staff complete required education and compliance requirements.
• Afford support for implementing organizational policies and regulatory changes.
• Afford support for maintaining readiness for regulatory surveys and audits.
• Provide leadership coverage during the absence of the Clinic Practice Manager.
• Afford support for implementing organizational initiatives and strategic goals.
• Participate on committees and interdisciplinary workgroups as assigned.
• Perform other duties as assigned.

Qualifications

• Minimum of three years of progressively responsible experience in an ambulatory, outpatient, or physician practice setting.
• Previous supervisory, lead, or charge experience.
• Experience coordinating clinic workflows and supporting operational improvement initiatives.
• Previous experience as a clinic supervisor or assistant manager.
• Epic experience.
• Experience with quality improvement and healthcare performance metrics.