Clinic Assistant

Position Summary

Planned Parenthood of Southern New England is seeking a full‑time (37.5 hours per week) Clinic Assistant to work in the back office of the Providence, RI Health Center.

Responsibilities

• Provide and support the clinician in delivering world‑class, quality health‑care services that support the whole person.
• Deliver excellent client‑centered customer service, ensuring the client is the focus of all decision‑making.
• Participate in health‑center efforts to achieve established productivity and revenue‑cycle goals.
• Partner with the center manager and clinician to create efficient systems and processes that ensure business success and sustainability.
• Adhere to organizational and clinical standards, protocols, and policies.
• Provide factual, non‑biased patient information and education necessary for the patient visit.
• Perform technical clinical functions, including blood pressure measurement, venipuncture, lab work, and medical charting.
• Perform basic office functions such as reception, telephone triage, stocking supplies, filing, billing and coding, and routine insurance data entry.

Qualifications

• Solution‑oriented, positive, optimistic, confident “can‑do” attitude.
• Comfortable in a fast‑paced, dynamic environment where daily responsibilities may change frequently.
• Demonstrated ability to handle highly confidential information with diplomacy and tact.
• Comfort discussing sexuality, contraception, sexually transmitted diseases, and pregnancy options.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Availability to work mornings, evenings, weekends and reliable transportation.
• High school diploma or equivalent (Bi‑lingual English/Spanish preferred).
• Clear, direct communication; openness to feedback related to identity and equity.
• Awareness of multiple group identities, self‑awareness, empathy, and humility in interpersonal interactions.
• Authentic relationship building and ability to work effectively across differences.
• Interest in and commitment to health equity and understanding of health inequities.

Schedule

Full‑time position (37.5 hours per week) with required availability for mornings, evenings, and weekends.

Pay

Hourly rate ranges from $24.46 to $28.13. The position begins at $26.91 per hour and may increase based on full years of experience.

Benefits

• Health, dental, and vision insurance
• Paid parental leave
• Retirement savings plan
• Tuition reimbursement
• Generous paid time off
• Flexible spending account
• Wellness program and more