Clinic Assistant
HealthPartners · St Paul, MN · 4 wk ago
HealthcareFull-time
We need to output HTML fragment with sections: About the role? The description includes "Job Description HealthPartners is hiring a Clinic Assistant at the HealthPartners Specialty Center in St. Paul." That's about the role. Then Qualifications REQUIRED: list. Then Physical Requirements. Then Position Purpose (maybe About the role? Actually Position Purpose is separate). Then Accountabilities (list of duties). Then About Us (maybe not needed? It's about company; could be included as About the organization? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to those headings. We have Qualifications (list). Responsibilities (duties). About the role (intro). Physical Requirements maybe could be under Requirements? But we have a heading for Requirements; we could include physical requirements there. However we have separate Physical Requirements paragraph; we could put under Requirements heading as part of list? The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have sections: About the role, Qualifications, Responsibilities, Requirements (maybe include Physical Requirements). Benefits? The posting includes a Benefits section describing benefits generally but not specific. It says "Benefits Designed To Support Your Total Health" then describes benefits generically. It does not list specific benefits like health insurance, retirement, etc. It's somewhat generic but still mentions benefits. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state benefits, albeit generic. So we can include a Benefits section with the prose. Pay and Schedule not mentioned, so omit.
Skills? Not explicitly listed; we have oral/written communication skills etc. Those could be under Qualifications or Skills. But we have Qualifications heading already; we could put skills under Qualifications. Better to follow headings: About the role, Qualifications, Responsibilities, Requirements (Physical Requirements), Benefits.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO etc. Remove duplicated lines. Remove application instructions (none). Remove cookie/navigation/legal etc.
We need to preserve all substantive information. Let's extract:
Intro: "HealthPartners is hiring a Clinic Assistant at the HealthPartners Specialty Center in St. Paul."
Qualifications REQUIRED list:
- High School diploma or GED
- Meets one of the following:
- Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
- Two years experience as a medical receptionist
- Two years experience in a customer service position
- One year experience using data look-up and data entry functions on a mainframe or PC based computer system
- One year customer service experience either via telephone or in-person within the last five years
- Demonstrated ability to organize work under pressure
- Demonstrated ability to function with multiple priorities and interruptions
- Excellent oral communication skills
- Excellent written communication skills
Physical Requirements:
- Ability to sit or stand for prolonged periods of time.
- Oral and written communications with customers requires adequate speech, vision, and hearing.
- Proficiency in English is required. Proficiency in other languages may be required.
- Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.
Position Purpose (maybe part of About the role? But we can include as prose under About the role). It says:
"Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group."
Accountabilities (list of duties). Let's extract bullet points:
- Customer Service: Care for each person as he/she would like to be cared for by:
- Putting the patient first at every opportunity
- Listening to understand each patient
- Showing concern for each patient
- Acting individually and with others to meet each patient’s needs
- Check-in and Co-pay Administration:
- Check in patients in an accurate and professional manner
- Identify and accurately collect co-pays or appropriate fees
- Use computer-based system to verify patient information
- Understand and communicate benefit changes to members, or refer to appropriate resource
- Communicate wait times in a diplomatic manner
- Direct patients to the appropriate care area
- Prepare reconciliation report
- Provide patients with appropriate forms, questionnaires, etc.
- Computerized Appointment Scheduling for appointments:
- Schedule appointments in an accurate and timely manner according to Advanced Access principles
- Maintain knowledge of appointment scheduling practices
- Maintain knowledge of appointment scheduling policies and procedures
- Registration and Verification:
- Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
- Verify insurance eligibility, if necessary
- Register patients in an accurate, efficient, and timely manner
- Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.
- Specialty Appointment Coordination:
- Provide patient with information required to schedule specialty appointments
- Facilitate timely and accurate flow of communication within the clinic
- Answer telephone and respond appropriately to the caller
- Take and relay messages requiring follow-up to appropriate individuals
- Prepare records and materials for new patient appointments
- Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.
- Maintain open communication with Appointment Center to ensure patient and provider needs are met
- Coordinate schedule templates
- Coordinate emergency schedule changes
- Coordinate schedule holds consistent with Advanced Access principles
- Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes
- General Accountabilities:
- Perform other duties as assigned
About Us (company description) maybe we can include as About the organization? But not required headings. Could be omitted? The instruction says preserve ALL substantive information; do not invent or summarize away detail. So we should keep About Us content. It doesn't fit under standard headings but we could add a section like "About HealthPartners" but not in the list of allowed headings? The list includes examples, not exclusive. It says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have sections: About the role, Qualifications, Responsibilities, Requirements (maybe include Physical Requirements). Benefits? The posting includes a Benefits section describing benefits generally but not specific. It says "Benefits Designed To Support Your Total Health" then describes benefits generically. It does not list specific benefits like health insurance, retirement, etc. It's somewhat generic but still mentions benefits. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state benefits, albeit generic. So we can include a Benefits section with the prose. Pay and Schedule not mentioned, so omit.
Skills? Not explicitly listed; we have oral/written communication skills etc. Those could be under Qualifications or Skills. But we have Qualifications heading already; we could put skills under Qualifications. Better to follow headings: About the role, Qualifications, Responsibilities, Requirements (Physical Requirements), Benefits.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO etc. Remove duplicated lines. Remove application instructions (none). Remove cookie/navigation/legal etc.
We need to preserve all substantive information. Let's extract:
Intro: "HealthPartners is hiring a Clinic Assistant at the HealthPartners Specialty Center in St. Paul."
Qualifications REQUIRED list:
- High School diploma or GED
- Meets one of the following:
- Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
- Two years experience as a medical receptionist
- Two years experience in a customer service position
- One year experience using data look-up and data entry functions on a mainframe or PC based computer system
- One year customer service experience either via telephone or in-person within the last five years
- Demonstrated ability to organize work under pressure
- Demonstrated ability to function with multiple priorities and interruptions
- Excellent oral communication skills
- Excellent written communication skills
Physical Requirements:
- Ability to sit or stand for prolonged periods of time.
- Oral and written communications with customers requires adequate speech, vision, and hearing.
- Proficiency in English is required. Proficiency in other languages may be required.
- Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.
Position Purpose (maybe part of About the role? But we can include as prose under About the role). It says:
"Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group."
Accountabilities (list of duties). Let's extract bullet points:
- Customer Service: Care for each person as he/she would like to be cared for by:
- Putting the patient first at every opportunity
- Listening to understand each patient
- Showing concern for each patient
- Acting individually and with others to meet each patient’s needs
- Check-in and Co-pay Administration:
- Check in patients in an accurate and professional manner
- Identify and accurately collect co-pays or appropriate fees
- Use computer-based system to verify patient information
- Understand and communicate benefit changes to members, or refer to appropriate resource
- Communicate wait times in a diplomatic manner
- Direct patients to the appropriate care area
- Prepare reconciliation report
- Provide patients with appropriate forms, questionnaires, etc.
- Computerized Appointment Scheduling for appointments:
- Schedule appointments in an accurate and timely manner according to Advanced Access principles
- Maintain knowledge of appointment scheduling practices
- Maintain knowledge of appointment scheduling policies and procedures
- Registration and Verification:
- Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
- Verify insurance eligibility, if necessary
- Register patients in an accurate, efficient, and timely manner
- Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.
- Specialty Appointment Coordination:
- Provide patient with information required to schedule specialty appointments
- Facilitate timely and accurate flow of communication within the clinic
- Answer telephone and respond appropriately to the caller
- Take and relay messages requiring follow-up to appropriate individuals
- Prepare records and materials for new patient appointments
- Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.
- Maintain open communication with Appointment Center to ensure patient and provider needs are met
- Coordinate schedule templates
- Coordinate emergency schedule changes
- Coordinate schedule holds consistent with Advanced Access principles
- Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes
- General Accountabilities:
- Perform other duties as assigned
About Us (company description) maybe we can include as About the organization? But not required headings. Could be omitted? The instruction says preserve ALL substantive information; do not invent or summarize away detail. So we should keep About Us content. It doesn't fit under standard headings but we could add a section like "About HealthPartners" but not in the list of allowed headings? The list includes examples, not exclusive. It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we can use those headings; we could also use other headings if needed? Probably better to stick to those. About Us could be placed under "About the role"? Not exactly. Could be omitted? But we must preserve substantive information. Maybe we can incorporate About Us into a paragraph under "About the role" as extra context. However the instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but suggests using those. To be safe, we can create a section "About HealthPartners" using as well, though not in the list but still a heading. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say you cannot use other headings, but the examples are given. I'd include About HealthPartners as a section.
Benefits: we have a Benefits Designed To Support Your Total Health paragraph. We'll put that under Benefits heading.
Now produce HTML fragment:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but suggests using those. To be safe, we can create a section "About HealthPartners" using as well, though not in the list but still a heading. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say you cannot use other headings, but the examples are given. I'd include About HealthPartners as a section.
Benefits: we have a Benefits Designed To Support Your Total Health paragraph. We'll put that under Benefits heading.
Now produce HTML fragment:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say you cannot use other headings, but the examples are given. I'd include About HealthPartners as a section.
Benefits: we have a Benefits Designed To Support Your Total Health paragraph. We'll put that under Benefits heading.
Now produce HTML fragment:
About the role
HealthPartners is hiring a Clinic Assistant at the HealthPartners Specialty Center in St. Paul.
Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.
Qualifications
- High School diploma or GED
- Meets one of the following:
- Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
- Two years experience as a medical receptionist
- Two years experience in a customer service position
- One year experience using data look-up and data entry functions on a mainframe or PC based computer system
- One year customer service experience either via telephone or in-person within the last five years
- Demonstrated ability to organize work under pressure
- Demonstrated ability to function with multiple priorities and interruptions
- Excellent oral communication skills
- Excellent written communication skills
Responsibilities
- Customer Service
- Putting the patient first at every opportunity
- Listening to understand each patient
- Showing concern for each patient
- Acting individually and with others to meet each patient’s needs
- Check-in and Co-pay Administration
- Check in patients in an accurate and professional manner
- Identify and accurately collect co-pays or appropriate fees
- Use computer-based system to verify patient information
- Understand and communicate benefit changes to members, or refer to appropriate resource
- Communicate wait times in a diplomatic manner
- Direct patients to the appropriate care area
- Prepare reconciliation report
- Provide patients with appropriate forms, questionnaires, etc.
- Computerized Appointment Scheduling
- Schedule appointments in an accurate and timely manner according to Advanced Access principles
- Maintain knowledge of appointment scheduling practices
- Maintain knowledge of appointment scheduling policies and procedures
- Registration and Verification
- Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
- Verify insurance eligibility, if necessary
- Register patients in an accurate, efficient, and timely manner
- Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.
- Specialty Appointment Coordination
- Provide patient with information required to schedule specialty appointments
- Facilitate timely and accurate flow of communication within the clinic
- Answer telephone and respond appropriately to the caller
- Take and relay messages requiring follow-up to appropriate individuals
- Prepare records and materials for new patient appointments
- Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.
- Maintain open communication with Appointment Center to ensure patient and provider needs are met
- Coordinate schedule templates
- Coordinate emergency schedule changes
- Coordinate schedule holds consistent with Advanced Access principles
- Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes
- General Accountabilities
- Perform other duties as assigned
Requirements
Physical Requirements:
- Ability to sit or stand for prolonged periods of time