Clinic Assistant

Professional Duties

• Assists providers with translation services when necessary
• Establishes and maintains effective communication with patients and department staff
• Efficiently communicates via telephone with staff members and patients
• Flexible in ability to adapt to changes in assignments
• Acts as customer service Liaison between Medication management and patient-family
• Works within scope of practice
• Understands when to escalate issues to a higher level
• Assists in obtaining laboratory results and schedules patients for appointments in Nextgen
• Assists with mailings to patients as requested by provider
• Assists with cleaning of Patient scales and blood pressure machines
• Performs other duties as assigned
• Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience
• Introduce self and your role
• Do your share. Do what you say you will do and take action, follow through
• Be willing to pitch in and help
• Be an active listener (make eye contact, validate)
• Assume a neutral position and suspend judgment of others
• Speak clearly and use understandable language (avoid medical jargon or slang)
• Validate to ensure understanding
• Use open-ended questions to engage
• Demonstrate appropriate body language and tone of voice

Qualifications

• High School diploma or equivalent required
• Medical Assistant certification preferred but not required
• Able to work independently and communicate well with patients and staff
• Able to function under pressure and multi-task effectively
• Excellent customer service skills
• Strong communication skills both verbal and written
• BLS required for those with patient contact
• At the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position

Physical Demands

• Sitting: Approximately 70% of day
• Standing: Approximately >15% of day
• Walking: Approximately >15% of day
• Lifting 0 - 20 lbs. (equipment, supplies): approximately >10% of day
• Bending: Approximately >10% of day
• Kneeling:
• Hearing/Visual Acuity: Adequate for use with computers, telephone and/or Blackberry. Approximately 50% of day
• Computer: Highly technical work environment. Must be able to work minimum of 6 hours a day using keyboard, mouse and monitor
• Reaching Above head 75 degrees: approximately 25% of day
• Hand grip dexterity: Approximately 40% of day