Clinic Administrative Assistant

About the role

The Clinical Administrative Assistant facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.

Location: 314 E. North Street Suite 02 Pittsburgh, Pennsylvania 15212

More about START: START clinical trial sites have conducted more than 1,000 early-phase clinical trials, including dozens of therapies that were approved by the FDA or EMA. START represents the world’s largest roster of early-phase principal investigators across its Network of clinical trial sites. Learn more at STARTresearch.com.

Responsibilities

• Answer and transfer phone calls, screening when necessary.
• Welcome and direct visitors and clients.
• Maintain filing systems as assigned.
• Retrieve information as requested from records, email, minutes, and other related documents; prepare written summaries of data when needed.
• Respond to and resolve administrative inquiries and questions.
• Coordinate and schedule travel, meetings, and appointments for managers or supervisors.
• Prepare agendas and schedules for meetings.
• Record and distribute minutes or other records for meetings.
• Maintain office supplies and coordinate maintenance of office equipment.
• Maintain a system for recording expenses and the use of petty cash.

Requirements

• High school diploma/GED required.
• At least three years of experience in an administrative role.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

Preferred Qualifications

• Associate’s degree.
• Experience working in a CRO, clinical trial, life sciences, or healthcare environment.

Physical and Travel Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• 401(k) retirement savings plan with employer match
• Eligibility for an annual performance bonus, based on role and company results
• Generous paid time off and paid holidays
• Comprehensive medical, dental, and vision coverage and optional insurance options
• Company paid life and disability insurance for added financial protection
• Employee Assistance Program (EAP) providing confidential, no‑cost support for you and your family from day one
• Flexible FSA and HSA plans to support your financial wellness
• Commitment to a supportive environment that values balance, wellbeing, and flexibility
• We’re committed to fostering a collaborative, creative workplace where every team member is encouraged to contribute. At START, you’ll join a team that values continuous learning, professional growth, shared ideas, and a culture built on inclusivity and innovation.