Clinic Administrative Assistant

About the role

Big Stone Therapies is currently seeking a full-time Clinic Administrative Assistant to join our team at our rehabilitative therapy clinic in Mayville, ND located at 42 6th Ave SE. This is a benefited position scheduled for 40 hours per week (1.0 FTE).

Schedule

Monday – Friday: 8:00 am – 4:30 pm with a daily 30-minute unpaid break.

Responsibilities

• Schedule new referrals; gather and verify demographic and insurance information.
• Schedule, reschedule, and cancel patient appointments as required.
• Monitor patient schedule to maximize productivity.
• Perform patient appointment reminders.
• Provide instructions to patients to ensure they are prepared for appointments.
• Resolve scheduling conflicts as they occur.
• Assess staffing needs for high and low census times.
• Communicate with therapists about schedules, patients, and any changes.
• Schedule all other non-patient care time (meetings, care conferences, PTO, etc.).
• Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.
• Courteously receive and respond to incoming telephone calls and emails.
• Maintain the appearance of the waiting room.
• Maintain confidentiality and security of Protected Health Information.
• Distribute mail; scan, fax, and print documents.
• Clean and sanitize clinic areas as required.
• Order supplies and maintain stock levels as required.
• Maintain patient charts.
• Perform opening and closing duties.
• Attend meetings as required.
• Other clinic duties as assigned.

Requirements

• High school graduate or equivalent.
• Preferred: two-year degree in a related field.
• Preferred: previous experience in a medical office setting or other customer service-related field.

Skills

• Strong computer skills including proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.
• Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner.
• Excellent phone etiquette and in-person customer service abilities.
• Able to adapt and thrive in a changing and fast-paced environment.

Benefits

• Health, dental, vision, life, and short-term disability insurance options
• Flexible Spending Plan(s)
• 401k with employer contribution
• 8 paid holidays (including your birthday!)
• Generous paid time off accrual
• Employee Sick and Safe Time