Clinic Administrative Assistant

Job Duties

• Schedule new referrals.
• Gather and verify demographic and insurance information.
• Schedule, reschedule, and cancel patient appointments as required.
• Monitor patient schedule to maximize productivity.
• Conduct patient appointment reminder calls.
• Provide instructions to patients to ensure they are prepared for appointments.
• Resolve scheduling conflicts as they occur.
• Assess staffing needs for high and low census times.
• Communicate with therapists about schedules, patients, and any changes.
• Schedule all other non-patient care time (meetings, care conferences, PTO, etc.).
• Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.
• Courteously receive and respond to incoming telephone calls and emails.
• Maintain the appearance of the waiting room.
• Maintain confidentiality and security of Protected Health Information.
• Distribute mail.
• Scan, fax, and print documents.
• Order supplies and maintain stock levels as required.
• Clean/sanitize clinic areas as required.
• Open and closing duties.
• Attend meetings as required.
• Perform other clinic duties as assigned.

Requirements

• Require high school graduate or equivalent.
• Prioritize two-year degree in a related field.
• Prioritize previous experience in a medical office setting or other customer service-related field.

Skills

• Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.
• Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner.
• Excellent phone etiquette and in-person customer service abilities.
• Able to adapt and thrive in a changing and fast-paced environment.
• Demonstrates strong reliability and consistent attendance and a genuine desire to contribute daily.

Position Qualifies For An Excellent Benefits Package

• Health, Dental, Vision, Life, Short-Term Disability insurance options.
• Flexible Spending Plan(s).
• 401k with employer contribution.
• Generous paid time off accrual.
• Employee Sick and Safe Time accrual.

Accepting applications through Friday, August 7, 2026, or until position is filled.