Clinic Administrative Assistant

Big Stone Therapies is seeking a full-time Clinic Administrative Assistant to join our team at our rehabilitative therapy clinic in Wheaton, 1205 5th Ave N. This is a benefited position scheduled for 32 hours per week (0.80 FTE).

Schedule

• Monday, Tuesday, Wednesday, Friday: 8:00am–4:30pm
• Daily 30-minute unpaid break
• Flexible scheduling to meet clinic and individual needs

Responsibilities

Scheduling

• Schedule new referrals
• Gather and verify demographic and insurance information
• Schedule, reschedule, and cancel patient appointments as required
• Monitor patient schedule to maximize productivity
• Perform patient appointment reminders
• Provide instructions to patients to ensure they are prepared for appointments
• Resolve scheduling conflicts as they occur
• Assess staffing needs for high and low census times
• Communicate with therapists about schedules, patients, and any changes
• Schedule all other non-patient care time (meetings, care conferences, PTO, etc.)

Customer Service

• Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties
• Courteously receive and respond to incoming telephone calls and emails
• Maintain the appearance of the waiting room
• Maintain confidentiality and security of Protected Health Information

Other Duties

• Distribute mail
• Scan, fax, and print documents
• Clean/sanitize clinic areas as required
• Order supplies and maintain stock levels
• Maintain patient charts
• Opening and closing duties
• Attend meetings as required
• Other clinic duties as assigned

Requirements

• High school graduate or equivalent (required)
• Two-year degree in a related field (preferred)
• Previous experience in a medical office setting or other customer service-related field (preferred)

Skills

• Strong computer skills, including proficiency in Microsoft Office products and the Internet, with the ability to learn new systems
• Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner
• Excellent phone etiquette and in-person customer service abilities
• Able to adapt and thrive in a changing and fast-paced environment

Benefits

• Health, dental, vision, life, and short-term disability insurance options
• Flexible Spending Plan(s)
• 401k with employer contribution
• 8 paid holidays (including your birthday)
• Generous paid time off accrual