CLINCIAL CARE CENTER AGENT

The Clinical Care Center Agent acts as the primary clinical contact for patients to meet their needs for information, support, and assistance by phone. Utilizes critical thinking to provide clinical oversight for appointment scheduling and physician referrals.

Responsibilities

• Schedule office appointments utilizing exceptional customer service skills to gain an understanding of the patient's needs.
• Obtain accurate demographic information and verify proper insurance information.
• Additional responsibilities may include data reporting and obtaining referrals and authorizations.

Qualifications

• Education: Minimum: Graduate of an LPN Program
• Registration/Certification/Licensure: Current PA LPN license
• Experience: Minimum: One year of clinical experience within an outpatient or inpatient setting
• Proven basic computer skills and ability to type 35 words per minute
• Prioritization of clinical care and problem-solving skills

Physical Requirements

• Standing - CONSTANT
• Sitting* - CONSTANT
• Bending - N/A
• Twisting* - OCCASIONAL
• Reaching Horizontal* - CONSTANT
• Reaching Overhead - OCCASIONAL
• Grasping* - CONSTANT
• Finger Manipulation* - CONSTANT
• Seeing* - CONSTANT
• Hearing* - CONSTANT
• Repetitive Upper Extremity Use* - CONSTANT
• Repetitive Lower Extremity Use - N/A
• Pushing - N/A
• Pulling - N/A
• Lift - Floor to Waist - N/A
• Lift - Waist to shoulder - N/A
• Lift - Shoulder to overhead - N/A
• Carry - N/A
• Working alone - OCCASIONAL
• Working in cramped quarters - N/A
• Constant interruptions - FREQUENT
• Working with hands in water - N/A
• Using power tools - N/A
• Working on ladders/scaffolding - N/A
• Exposure to vibration - N/A
• Exposure to dust - N/A
• Exposure to noise (constant) - N/A
• Exposure to electrical energy (outlets, etc) - N/A
• Exposure to temperature changes (heat, cold, humidity), that require special clothing - N/A
• Exposure to slippery walking surfaces - N/A
• Exposure to solvents, grease, oils - CONSTANT
• Exposure to radiant energy, ie computer terminal (more than 4 hours per shift)* - CONSTANT
• Working with bloodborne pathogens - N/A
• Cardiovascular Energy Requirements - Physical Demand Physical Demand Met Level Examples of similar activity intensity Sedentary to Light 0 - 3.5 Light house cleaning, washing dishes, serving food, food shopping, sitting, standing, computer work. Medium 3.6 -6.3 House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk/run-play with children, aerobic class, dancing, carrying bucket/wood, auto body repair, shoveling snow, golf (carrying clubs). Heavy to Very Heavy > 6.4 Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood. As Relates To This Position Sedentary to Light* - CONSTANTMedium - N/AHeavy to Very Heavy - N/A

Other Requirements

• N/A