Client Transition Consultant

About the role

The Client Transition Consultant leads client transition initiatives related to *** next-generation data assets. This role serves as a consultant responsible for driving transition execution, managing stakeholder relationships, supporting change management, and helping ensure successful adoption of *** data assets and services.

Responsibilities

• Client Transition Leadership: Support client transition activities involving *** next-generation data assets, including national and subnational assets and future patient-level assets. Implement transition plans and manage implementation activities through completion. Monitor transition milestones and track open items through completion.
• Cross-Functional Leadership: Partner with Go-to-market, Project Management, Product Management, Commercial, Client Services, Data Operations, and Development Teams. Provide guidance and recommendations regarding transition planning, data utilization, adoption strategies, and operational readiness.
• Issue Resolution & Escalation Management: Resolve complex client data issues and coordinate second-line support with the appropriate internal teams. Partner across internal functions to drive timely and practical issue resolution.
• Client Relationship Management: Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets. Serve as a trusted transition partner throughout the client lifecycle. Provide practical updates regarding transition status, open items, and next steps.
• Change Management: Identify barriers to adoption and drive internal and external stakeholder alignment throughout the transition process. Support clients through operational and organizational changes related to new data assets and reporting solutions.
• Process Improvement: Identify opportunities to improve transition processes and enhance client experience. Document repeatable steps, status updates, and lessons learned to support future transitions.

Qualifications

• Bachelor's degree or equivalent experience.
• 5‑8 years of relevant delivery management, client consulting, pharmaceutical commercial operations, project management, change management, account management, or related experience.
• Knowledge of *** National and/or Subnational products and services and/or pharmaceutical reports.
• Problem-solving skills and ability to understand complex client needs, processes, and data concepts.
• Experience interacting with complex Large Pharma, Midsize Pharma, or Emerging Biopharma accounts across multiple stakeholders.
• High learning agility.
• Ability to travel to client sites as needed.

Skills

• Ability to work effectively in a matrix environment across *** and client stakeholders.
• Ability to understand complex concepts and processes while multitasking, managing time, and prioritizing written and oral communication skills.
• Strong business acumen.
• Proficiency in Microsoft application tools (Microsoft Excel, PowerPoint), Smartsheet, and visualization tools.