Client Trainer II (Backoffice)

About the role

Deliver high-impact, educational and consulting content both onsite and through virtual training sessions to Cox Auto Dealer Solutions Software customers. Exhibit a passion for high-level customer satisfaction, understand client needs, and apply strategies that drive the dealer's business model. Complete all paperwork, agendas, and documentation daily.

Responsibilities

• Successfully complete training/certification in assigned domain.
• Demonstrate high proficiency training on all products in assigned domain and gain knowledge and experience needed to build and adapt basic consultative training strategies for each unique customer.
• Promote and deliver both on-site and virtual instruction and operation of products within assigned domain for single-point new installs or specific functional areas, driving Dealer Software Solutions product and solution utilization and potential revenue impact.
• Maintain in-depth knowledge of Dealer Software Solution products in assigned domain, including product settings, features and benefits, system functionality, and settings cause-and-effect relationships.
• Partner with Manager for performance reviews and development opportunities and work with designated coaches or mentors to aid performance growth.
• Customize training curriculum and consulting to dealer needs, present products clearly and concisely, demonstrate system functionality, and answer dealership questions through on-site or virtual trainings.
• Troubleshoot questions and issues within their domain of products to meet each customer's needs.
• Work with dealer leadership to create a customized training plan based on staffing needs, determine and plan any dealer work needed for success, and advise on software/hardware needs.
• Participate in product development and enhancement review sessions to continue development as a domain subject matter expert.
• Communicate all dealership training documentation, including training agenda, daily training reports with class attendance and issues, training recaps, support tickets, and other training communication, recording all documentation in Dealer Software Solutions.
• Keep up to date on current automotive trends and best practices to ensure educational content and consulting remains relevant and provides maximum value to dealerships.
• Schedule travel in accordance with department practices and Cox Automotive company guidelines and policies.

Travel

• 100% travel role with weekly, overnight travel nationwide.
• Weekly travel consists of 4 days each week (Monday-Thursday OR Tuesday-Friday), with one remote work day.
• Depending on airport location and flight availability, some departures and returns may take place on Saturday or Sunday.

Qualified candidates must live near a major airport and can reside anywhere within the contiguous United States. Preference given to candidates in Atlanta, GA; Dallas, TX; Denver, CO; and Phoenix, AZ.

Requirements

• Minimum automotive industry and/or dealership experience required.
• Bookkeeping and/or accounting experience required.
• Bachelor’s Degree + 2+ years related work experience required OR Master’s Degree and up to 2 years of related work experience OR 6+ years of related work experience and no degree.
• Comfortable with extensive travel—100% travel is required.
• Valid U.S. driver’s license is required.
• Proficient in Microsoft Office Suite.

Preferred Qualifications

• 2+ years training experience in a retail/accounting automotive setting.
• Experience with Salesforce CRM, Dealertrack DMS, Xtime Spectrum, VinSolutions, or Dealer.com.

Pay

Base salary range: $55,600.00 - $83,400.00 per year. Position may be eligible for additional compensation through an incentive program.

Benefits

• Flexible vacation policy with pay consistent with duties and company needs.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for personal or family wellness.
• Additional paid time off for bereavement, voting, jury duty, volunteer activities, military leave, and parental leave.