Client Technologies Administrator

About the role

Coordinate, install and maintain the efficient and effective functioning of the hardware, software, and network systems for a department/University. Apply knowledge of principles, practices, and procedures of a field of specialization to complete difficult assignments. Interpret and communicate information, ideas, and instructions clearly, accurately, and persuasively both verbally and in writing including materials intended for distribution.

Position Focus

• Provide technical planning and computer support for faculty, staff, and students in multi-platform (Windows, Mac, and Linux (if applicable)) and computationally intensive environments.
• Coordinate service with IT professionals from other units.
• Prepare documentation (procedural, planning, team information, end user) to support functions specific to departments.
• Work closely with vendors and technical owners of applications to securely plan, deploy, and troubleshoot new or upgraded functions.
• Maintain list of key support contacts for each non-standard software or hardware device.
• Coordinate with departments during moves, renovation projects, and required upgrades to ensure technology interruptions are minimal.

Requirements

• Prior hands-on hardware support experience supporting Windows/Mac.
• O365 experience.
• Bachelor’s degree in IT.

Skills

• Windows
• Linux
• Systems engineering

Additional Skills & Qualifications

• Developed analytical and problem-solving skills.
• Developed interpersonal, written, communications and organizational skills.
• Working knowledge of information technology applications, processes, software, and equipment.
• Demonstrated team performance skills, customer service mindset approach, and the ability to act as a trusted advisor.
• Prepare documentation (procedural, planning, informational), to support non-standard unit functions and provide instruction, cross-departmental peer level training.

Experience Level

Expert Level

Pay

The pay range for this position is $30.00 – $40.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a 6-month contract to start onsite 5 days per week in New Haven, CT.